Work Setup: WFH
Contract: Full time
Start Date: ASAP
Schedule: TBA
Equipment: Company Provided
Billing Analyst work in a company's accounting department and ensure that clients are billed correctly. They correspond with clients, issue invoices, and oversee the company's revenue intake. The billing analyst is also responsible for invoicing the client and is able to communicate about the invoice and discrepancies.
What does a day in the life of a Billing Analyst look like?
Review and approve new and updated customer subscriptions to ensure accuracy and completeness in a timely manner
Maintain and update subscription records within billing systems
Ensure billing accuracy by validating data and identifying discrepancies across systems
Investigate and resolve billing discrepancies, escalating issues when needed
Maintain and review validation reports related to invoicing and accounts receivable
Support occasional customer billing inquiries and assist in issue resolution
Assist in month-end billing processes by ensuring all billable activity has been captured, billed, and validated for accuracy
Perform data checks and reconciliations to support completeness and accuracy of monthly billing
Support the collections team with account reconciliations and discrepancy resolution
What are the required qualifications of a Billing Analyst?
2–4+ years of experience in billing, accounts receivable, or a related function.
strong attention to detail and a focus on data accuracy and integrity.
proficient in Excel, including experience with formulas (VLOOKUP/XLOOKUP, pivot tables, IF statements)
comfortable working within billing and financial systems (e.g., NetSuite, Salesforce, or similar platforms)
systems-savvy and able to navigate, validate, and reconcile data across multiple tools
able to identify discrepancies, investigate root causes, and resolve issues efficiently
adaptable and able to learn new systems and processes quickly
Ninja Perks and Benefits
Full time employees
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja! Are you ready?
If you are interested, you can access your instant interview here: https://alpharun.com/i/bX6ZrwJgMrXjjeYfGn2Vx
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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Skills Required
- 2-4+ years of experience in billing, accounts receivable, or a related function
- Strong attention to detail and focus on data accuracy and integrity
- Proficiency in Excel, including VLOOKUP/XLOOKUP, pivot tables, and IF statements
- Experience working with billing and financial systems such as NetSuite, Salesforce, or similar platforms
- Ability to navigate, validate, and reconcile data across multiple systems
- Ability to identify discrepancies, investigate root causes, and resolve issues efficiently
- Ability to learn new systems and processes quickly
What We Do
Through its SupportNinja brand, Ninja Partners LLC provides outsourcing that helps companies scale by adding capacity and connecting them with global talent. Its customer-experience offerings span conversion, onboarding, customer and technical support, renewals, and content moderation; it also handles data processing and finance and accounting. The company combines people-led delivery with technology-enabled workflows and AI, serving as an extension of clients’ operations.
