Description
Manage and maintain a client portfolio through timely and accurate invoicing in accordance with agreed premiums and frequency, coordinating with various internal stakeholders regarding new business, renewals, credit control. Support broker relationships with management of broker set-up and processing of commission payments.
Responsibilities
- Review and set up new groups for related products, premiums, benefits and enrolment.
- Review and bill clients in accordance with the agreed billing frequency.
- Engage with clients to build working relationships and education around invoicing and payment ensuring consistency across regions
- Co-ordinate and maintain the individual portfolio, liaising with the Middle East and European finance teams
- Communicate with clients as necessary to ensure accuracy of information.
- Respond to client queries regarding eligibility and billing and liaise with Sales and Client Management Team as appropriate.
- Provide reports on invoicing, commissions, credit control to management as required.
- Follow up and report on outstanding premium payments in line with credit control procedures, liaising with Client Manager, Credit Controller and Legal Services as necessary.
- Ensure accurate and timely settlement of commission due.
- Maintain Africa market specific requirements ensuring they are adhered to.
- Identify potential improvements and make recommendations to Team Leader.
- Maintain accurate files for each client in respect of related products, coverage and contacts.
Experience & Competencies
- Minimum Bachelor's degree or Diploma
- High proficiency in MS office, excel in particular
- Understanding of regulatory requirements and its practical application
- Great rapport building and communication skills
- Strong problem solving, leadership skills, analytical and decision-making skills
- Minimum of 3 years’ experience of the insurance market
- 1-2 years Billing experience is desired
- Ability to organise, prioritise and manage workflow to meet individual and team production standards
- Attention to detail, with high level of accuracy
- Ability to work under pressure/own initiative
- Good analytical skills
- Excellent numeric skills
- Customer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
Cigna Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cigna and has not been reviewed or approved by Cigna.
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Strong & Reliable Incentives — Strong bonus outcomes are frequently highlighted, with annual bonuses described as really good alongside above-average salary levels. Stock or long-term incentive elements are also noted as part of the overall package in some roles.
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Leave & Time Off Breadth — Time-off benefits are portrayed as a meaningful part of total rewards, including generous PTO and flexibility that can enhance the perceived value of compensation. Flexible work-from-home arrangements are repeatedly linked with satisfaction about the overall package.
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Healthcare Strength — Health coverage is described as broad in design, with preventive care often covered at no charge in-network and options like virtual care and wellness incentives. A large provider network and strong digital tools are positioned as practical advantages when using benefits.
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What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
