ConnectWise Billing Administrator

About the role: We are seeking a proactive and detail-oriented Billing Administrator to support our invoicing team in managing and streamlining billing operations. The Billing Administrator will play a key role in ensuring accurate invoice processing, maintaining billing records, and collaborating with internal and external stakeholders to resolve billing-related issues.
 

Why Dataprise? 

• Dataprise is a private equity-backed company whose mission is to grow organically and inorganically through the acquisition of solid-performing businesses that are well aligned to our philosophies and values. 
• Our mission is to delight our clients and create an outstanding people experience both internally and externally. 
• We are an employee-focused organization that prioritizes employee retention, satisfaction, and empowerment. 
• We provide career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees. 
• Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities.  
• A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program. 
• A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO. 
• Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match. 
• An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there.   

About the Role:

1. Invoice Generation:

• Generate and issue accurate and timely invoices to clients based on services rendered or products delivered.
• Ensure compliance with company billing policies and procedures.

2. Billing Verification:

• Review billing data for accuracy and completeness.
• Verify that all supporting documentation is in place before invoicing.

3. Client Communication:

• Address client concerns and inquiries in a professional and timely manner.

4. Record Keeping:

• Maintain organized and up-to-date billing records.
• Monitor and reconcile accounts to ensure accurate financial transactions.

5. Collaboration:

• Collaborate with internal teams, including sales and service departments, to gather necessary information for billing.
• Work closely with the finance team to resolve discrepancies and address billing-related issues.

6. Reporting:

• Generate and analyze billing reports to provide insights to the finance team.
• Contribute to the development and improvement of billing processes.

What You’ll Do:

• Gather and organize necessary information to facilitate accurate and timely invoice processing.
• Compare vendor invoices month over month to identify and highlight discrepancies.
• Collaborate with Accounts Payable (AP) to dispute vendor invoices when necessary.
• Work with internal teams to reduce licensing counts where appropriate.
• Maintain and update billing records and related documentation.
• Ensure job executions are properly documented and executed in compliance with company policies.
• Assist the Accounting department with resolving billing disputes, including credit and rebill processes.
• Maintain the shared email inbox for the invoicing team and ensure timely responses to inquiries.

What Skills & Experience You’ll Need:

• Previous experience in billing or finance roles.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Planning and organization: an ability to plan and manage multiple tasks.
• Strong customer communication skills
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Attention to detail.
• Microsoft Excel, Outlook, and Word.
• Must have knowledge of ConnectWise Manage/ PSA 
• Work experience in a similar role or transferable skills.

Compensation:

• We are committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each employee will be compensated in line with their specific scope of responsibility, skill level, and educational background, in addition to the projected impact on the success of the Company.
• We have a comprehensive Compensation Management System which establishes the guidelines we use in making compensation decisions and is comprised of compensation policies, salary structures, salary grades, incentive target guidelines, job descriptions, and career charts.
• This position’s Salary Range is $50,000-$60,000 (NOTE: this is the range at the national average level; specific salaries offered will be adjusted higher/lower due to the local labor market of the candidate. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons).

Dataprise Diversity Commitment: At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, gender identity/expression, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD!

Dataprise is an Equal Opportunity Employer.