The incumbent will meet the needs of our agents and customers in all aspects related to bill payment and phone top-up products in order to boost their growth of our core product and money transfers.
Duties and responsibilities
- Service and support to our agents and customers on any issue involving bill payment and phone top-up products, including assistance, clarifications, and complaints.
- Provide training to newly installed agents and training to those who request it.
- Follow-up on complaints filed with our suppliers through the appropriate channels.
- Analysis, preparation, and approval of commercial agreements presented by our sales representatives.
- Follow up on various types of reports that support the work performed and measure progress toward the unit's pre-established goals, as well as their proper analysis.
- Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal. This should be done within 30 days of hire and repeated annually.
- Attend periodic Information Security training provided by Viamericas’.
- Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc.
Information Security Responsibilities
Qualifications
Excellent verbal and written communication skills, proficient mathematical skills.
Proficient in Microsoft Office (Excel, Word, Power Point)
High School Diploma
Have a positive predisposition and attitude towards clients and team.
Ability to work on a flexible Schedule
Bilingual in English/Spanish
Working Conditions
Skills Required
- Excellent verbal and written communication skills
- Proficient mathematical skills
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- High School Diploma
- Positive attitude toward clients and team
- Ability to work a flexible schedule
- Bilingual in English and Spanish
- Complete and comply with Information Security training and policies (within 30 days and annually)
What We Do
Viamericas offers money transfer, bill payment, check processing and top-up services at agent locations across the United States, and a network of thousands of pay-out locations throughout Latin America, India and Asia. Viamericas provides easy, fast and safe international payments and superior customer service.
