A Day in the Life:
This permanent full-time entry-level role involves managing the processing and payment of parking, toll and traffic violations. Customer service tasks involve corresponding with customers and preparing packages with details of infractions charges.
What You’ll Do:
- Process and pay parking, toll, and traffic violation online through municipal and provincial portals.
- Perform data entry and maintain accurate records when processing payments and customer refunds.
- Respond to internal and external inquiries in a timely and professional manner.
- Provide detailed responses to customers regarding parking, tolls, or traffic violations incurred during their rental period.
- General office administration tasks such as scanning, printing, document storage, ordering supplies, and inventory management.
- Receive, sort, and distribute incoming mail and packages to appropriate departments or individuals, and coordinate with courier and postal services.
- Support the Tolls and Violations team and Supervisor with administrative tasks as assigned.
What We’re Looking For:
- Post secondary business administration, logistics and customer care is an asset
- Previous call center experience is an asset.
- High degree of organizational skill, problem-solving, and prioritizing ability.
- Resourceful in researching information to assist with inquiries.
- Excellent written and verbal communication skills in both English and French.
- Ability to work with minimal supervision and within a team.
- Excellent data entry skills and proficiency in using Microsoft Office, including Word, Excel, Teams, Outlook, SharePoint, and the ability to learn proprietary software.
Wage: 23.19/hr
What You’ll Get: - Up to 40% off any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including Pension Plan employer matching
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
We use AI‑enabled tools to screen and/or assess applications against job‑related criteria (e.g., minimum qualifications and keywords). All hiring decisions involve human review.
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Skills Required
- Post-secondary education in business administration, logistics, or customer care
- Previous call center experience
- High degree of organizational skill, problem-solving, and prioritization
- Resourcefulness in researching information to assist inquiries
- Excellent written and verbal communication skills in English and French (bilingual)
- Ability to work with minimal supervision and collaboratively within a team
- Excellent data entry skills and proficiency with Microsoft Office (Word, Excel, Teams, Outlook, SharePoint) and ability to learn proprietary software
What We Do
Hertz. We're here to get you there. The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. Product and service initiatives such as Hertz Gold Plus Rewards®, Carfirmations, Mobile Wi-Fi and unique vehicles offered through the Adrenaline, Dream, Green and Prestige Collections set Hertz apart from the competition. Additionally, The Hertz Corporation owns the vehicle leasing and fleet management leader Donlen Corporation, operates the Firefly vehicle rental brand and Hertz 24/7 car sharing business in international markets and sells vehicles through Hertz Car Sales.
