Our Company:
First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.
Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.
Your Title: Title & Registration Associate
Your Location: Needham, Massachusetts (In-Office Position) 160 Gould Street, Suite 100, Needham, MA 02494
You Report To: Team Lead, Servicing Operations
Your Schedule: 9am to 5:30pm EST
Your Compensation: $21.63/hr plus annual bonus!
Learn more about our awesome Servicing Operations team!
GREAT PERKS!
- Monthly stipend for commuting to the office! (we pay for your gas).
- Fully stocked kitchen - enjoy complimentary snacks.
- Great inclusive company culture.
About the Opportunity:
First Help Financial, recently voted “Great Place to Work” for the five years in a row is seeking a highly motivated Titles & Registrations Associate reporting directly to the Team Lead, Titles. This exciting opportunity will allow professional growth within FHF and establish a career, versus just a “job”! We will provide training to be successful in your new role! You will be responsible for daily missing title and registration updates, connecting regularly with dealerships and DMVs, and engaging with Outside Sales daily. This position involves thoroughly recording, tracking, and proactively following up on all missing titles and registrations. The primary focus is to ensure the timely perfection of all titles and ensure registrations are completed in a timely manner.
What you will do:
Your responsibilities include but are not limited to:
- Manage and maintain records of all car titles, including requesting duplicates and processing title transfers.
- Record collateral information in the company database.
- Investigate the status of titles to ensure compliance with agreement terms.
- Collaborate with Outside Sales, Customer Service, Total Loss, and Loss Mitigation teams.
- Prepare legal files as requested.
- Assist clients with vehicle registration processes.
- Collect necessary documentation from dealerships and DMVs.
- Communicate with DMVs regarding registration requests.
- Provide support to management, vendors, and staff as needed.
- Investigate issues throughout the title life
What you bring:
- 1 year experience in an administrative role
- High school diploma/GED equivalent
- Must have fluency in Spanish and/or Portuguese
- Excellent communication skills
- Ability to multitask, and be self-reliant
- Capacity to conduct research beyond the immediate scope
- Proficient knowledge of Excel, Teams and Outlook
FHF Benefits:
- Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
- Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
- Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.
Diversity and Inclusion
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.
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What We Do
First Help Financial (FHF) is one of the fastest growing auto finance companies in the US. We help overlooked consumers such as first-time buyers get a car by offering flexible financing options and help those consumers make informed financial decisions by offering native-language support. FHF has offices in Boston and Phoenix. We help consumers in over 25 states across the US and plan to expand into all 50 states over the next few years. At FHF you will find hard-working coworkers that are experts in their jobs and dedicated to their customers. Our values are Compliance, Customer and Colleagues. We hold ourselves to the highest standards of professionalism but also enjoy work with benefits that are geared towards making you successful in life and comfortable at work. We offer affordable, zero-deductible health insurance, tuition reimbursement, 401k match, and lots of free food and flexibility. We are always looking for more energetic and dedicated people in technology, operations, analytics, sales and other functions. Join our team today!
