Bilingual Arabic & English Technical Support Specialist | ZA Remote

Role Details
Contract Duration: Permanent
Work Type and Location: South Africa, Remote
Expected Start Date: April 17th, 2025
About Us
We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.

The Role

As a Technical Support Specialist, you will serve as the primary point of contact for our German-speaking customers, delivering exceptional technical support and assistance. Your role involves diagnosing and troubleshooting a variety of technical issues, providing clear and effective solutions, and enhancing the overall user experience through prompt and efficient service. You will play a crucial role in upholding high customer satisfaction and nurturing strong client relationships, ensuring that our users can fully leverage our products and services.

What You’ll Do

• Provide technical support to Arabic-speaking customers via email, chat, and phone.
• Diagnose and troubleshoot software, hardware, and network issues.
• Guide customers through step-by-step solutions and best practices.
• Escalate complex technical issues to the appropriate teams while ensuring timely resolution.
• Maintain accurate records of customer interactions, issues, and resolutions in the support system.
• Assist with translating technical documentation and support materials into Arabic.
• Collaborate with cross-functional teams to improve product functionality and user experience.
• Stay updated on Loop’s products, services, and industry trends to provide accurate support.

What We Expect From You

• Fluency in Arabic and English (written and spoken) is required.
• 1-3 years of experience in technical support, customer service, or a related field.
• Strong troubleshooting skills with the ability to diagnose software and hardware issues.
• Excellent communication and problem-solving abilities.
• Experience working with ticketing systems, CRM tools, or help desk software is a plus.
• Familiarity with cloud-based solutions and technical concepts.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• A customer-centric mindset with a passion for helping users resolve issues.

What You’ll Get In Return:

• Hybrid working arrangements 
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].