Bilingual Technical Support Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Primary Responsibilities:

• Provide technical support to customers in English and French through various channels such as phone and email.
• Support custom applications; training will be provided.
• Document and track customer inquiries and issues in our ticketing system.
• Collaborate with the Technical Support Team to escalate and resolve complex technical problems.
• Ensure high level of customer satisfaction through excellent communication and problem-solving skills.

Skills & Competencies:

• Strong knowledge of hardware, software, networking, and computer systems.
• Ability to work effectively in a team and handle multiple tasks simultaneously. 
• Bilingual proficiency in both English and French is essential.
• Prior technical support is preferred.
• Hospitality experience is beneficial.

Minimum Qualifications:

• Must have Windows 7, 8, 10, and 11 troubleshooting experience
• Fluent in English and French
• Networking Experience/Knowledge

Fullsteam recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits that include:
• Medical
• Extended Health and LTD plan
• Dental
• Vision
• RRSP (with employer match)
• Health Spending Account
• Flexible paid time off

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.