B2B Technical Success Manager

Posted 16 Days Ago
Be an Early Applicant
Sofia, Sofia-grad
Hybrid
Information Technology • Consulting
The Role
As a Technical Customer Success Manager at AMPECO, you will be responsible for guiding international clients through the onboarding process, providing training, advising on business models, and advocating for the customers internally. Must have experience in customer-facing roles in a software company, fluency in English and another EU language, and be tech-savvy. Considered an advantage to have experience in online meetings, Account Delivery, Consulting, or System Integration roles, and knowledge of the eMobility industry.
Summary Generated by Built In

At AMPECO, we are accelerating positive change and transformation toward clean technologies. We enable businesses with innovative software solutions in the e-mobility and energy sector. SaaS companies use our product to manage their EV charging infrastructure, processes, and energy efficiency. It’s offered as a white-label product and is already used by companies in the UK, continental Europe, South and North America, Australia, and Asia. 


Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded, capable people eager to give, learn, and grow with us.


About the role


As a typical SaaS business, our success is based on the success of our customers, and we strongly believe that our Technical Customer Success team is a key part of that success. 


As a B2B Technical Success Manager, you will play a vital role in enabling our customers to maximize the value they receive from our SaaS product. You'll be the technical authority, strategic advisor, and relationship builder, ensuring our customers achieve maximum value from our complex software solutions.

You will be responsible for a pool of international clients, guiding them through the onboarding process, providing training and advice related to their business model, and, above all, advocating for the customer internally at AMPECO. 


Read on if you believe you can contribute to our mission of advancing the transformation of the mobility and energy sector with technology and smart software solutions.

Your contribution

  • Technical Focus:
  • Develop deep expertise in our product suite, mastering its features, capabilities, and integrations
  • Provide expert guidance, training, and support to enable customers to optimize product utilization
  • Understand our clients' business models to identify opportunities for expanded product adoption

  • Business Relationships:
  • Serve as the main point of contact for business operation-related queries, cultivating strong partnerships with customers
  • Execute seamless customer onboarding and continuously contribute to improving the onboarding experience
  • Manage external and internal commitments, aligning cross-functional teams to meet customer needs

  • Advisory Function:
  • Actively listen to customer feedback, ensuring requirements are addressed by respective teams
  • Advise clients on improving market positioning and maximizing product value
  • Identify upsell opportunities by understanding customer pain points and growth objectives

Must have

  • Experience in customer-facing roles in a software company, preferably a SaaS product company;
  • A proven customer-focused mindset with a track record in building client relationships;
  • Tech-savvy with the ability to learn new software and work with technology;
  • Good communication skills and ability to work well with others;
  • Excellent personal organization skills and time management;
  • Fluency in English;
  • Fluency in French/German/Spanish/Italian or another EU language.

Considered an advantage

  • Experience leading online meetings, training sessions, or product demonstrations
  • Background in Account Delivery, Consulting, System Integration, or Requirements Gathering
  • Skilled in writing software specifications, use cases, and documenting customer requirements
  • Knowledge of the eMobility and electric vehicles industry;

What we offer

  • Opportunity to join a fast-growing company on the path to become a global industry leader;
  • Opportunity to work with amazing, highly experienced people;
  • Flexible work hours;
  • Bonus day off to celebrate your birthday;
  • 5 additional vacation days per year, after your first year with the company;
  • Social events and awesome team buildings;
  • Medical insurance for you and for your family, with great coverage;
  • Monthly shared mobility allowance (covers Spark and GOeGO);
  • EV week – you get a company electric car for yourself for a week every 1-2 months.
The Company
Paris
113 Employees
On-site Workplace
Year Founded: 2018

What We Do

At AMPECO, we believe electric vehicles are a key component of a sustainable future. The switch to electric vehicles requires vast networks of charge points connected to cloud-based software solutions that ensure a seamless charging experience for EV drivers. As a global leader in EV charging management, AMPECO provides businesses with innovative software solutions that allow them to enter the EV charging market and capitalize on new business models. We accelerate positive change and transformation to clean technologies in the mobility and energy sector. AMPECO is a software company that offers a white-label and hardware-agnostic EV charging management platform bundled with white-label EV driver apps. We deliver a globally recognized product and high-quality services to companies who need to manage their EV charging infrastructure, processes, and efficient energy usage. Our cloud-based platform addresses specific EV charging challenges, especially in energy management. AMPECO's API seamlessly integrates with smart meters, building management systems, and renewable energy sources to maximize efficiency. It uses dynamic load management to support priority charging and demand-response events and efficiently distribute the available power to avoid costly grid upgrades. We offer solutions for various businesses that suit all EV charging market segments, including commercial, fleet, and residential. Whether your venture is an entering-the-market Charge Point Operator or Installer, an already established Energy Utility or Oil and Gas company, a scaled business that fully manages its own EV fleet or a Charging Equipment Manufacturer, we have covered you. AMPECO's team of e-mobility experts can help answer all your questions about EV Charging software solutions. Schedule a live demo with us https://bit.ly/3JOjkuJ and discover how our platform helps you: - Achieve operational excellence. - Monetize your network. - Future-proof your business

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