The Specialist serves as a trusted advisor through thought leadership, a deep understanding of program guidelines, and expertise in program administration and customer support. This individual plays a vital role in ensuring successful partner engagement and program execution for a global client.
This position is critical to client and customer success. The ideal candidate will act as a brand ambassador, collaborating with internal teams and external partners while maintaining high standards of quality and service.
Duties/Responsibilities:
Review marketing materials against an established set of guidelines and brand standards, enter results into a database, and communicate results of the review to advertisers
Work with many clients and customers (primarily via phone, chat, and email) to understand their marketing needs.
Maintain accurate profile and communication records with proactive recognition and reporting tied to support and actions provided.
Coach customers and advertising partners in creating and submitting brand-enhancing content and program-abiding documentation
Collaborate with team
Participate in idea-sharing and brainstorming sessions
Provide ongoing feedback, both internally as well as proactively communicating status and recommendations to customers
Perform website functionality checks
May perform quality control checks to ensure accuracy and compliance with program guidelines (QC)
Qualifications:
Bachelor's degree in business, communication, journalism, marketing or related field
Less than 1 year marketing or advertising experience (entry-level)
Some remote-work experience preferred and demonstrated ability to work independently
Established technical competence including experience with Microsoft Word, Excel, and Outlook
Strong attention to detail and excellent time management
Solid verbal and written communication skills
Exceptional client and customer service skills
Ability to organize work, multitask and meet deadlines
Exceptional ability to work within a team environment
A natural curiosity and eager desire to learn
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What We Do
An independent, global marketing technology and services firm, Ansira believes in transparent partnerships to meet clients where they are on their customer experience journey. Ansira designs relevant, persuasive experiences for all the right moments; strengthening relationships, cultivating brand loyalists, and assuring profitable client growth. Teams operating across the US, Europe, South Asia, and Oceania, arm brands and their channel sales ecosystems with digital offerings, channel partner marketing technology and services, and local marketing technology to make these experiences possible.
