TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.
The WIC Coordinator is responsible for interfacing with TrueCare health center patients and staff to improve recruitment, retention and re-engagement in the Women, Infants and Children (WIC) program and raising the value and visibility of WIC services. This activity includes providing routine WIC services and identifying TrueCare patients that are WIC eligible or currently enrolled in WIC to provide a face-to-face encounter with the parent/guardian that encourages enrollment and/or continuous monthly participation in the WIC Program.Duties & Responsibilities:
•Reviews daily WHS and Pediatric appointments in the electronic health record system (EPIC) to identify WIC eligible children and determines their status in the WIC Program using the California WIC Database (WIC WISE).
•Participates in morning WHS/pediatric huddles and/or shares WIC status with lead health center staff to identify patients needing an encounter regarding the WIC program.
•Initiates face-to-face encounters with the parents/guardians of WIC-eligible children and provides them with targeted and specific WIC retention interventions.
•Schedules appointments for WIC-eligible participants and assists them in obtaining monthly food benefits.
•Troubleshoots issues that prohibit participants from receiving their WIC benefits; works with WIC Program staff to resolve barriers and ease participation.
•Provides health center staff with accurate information on the WIC program, such as eligibility requirements, and procedures to obtain special formula and electric breast pumps.
•Fully function as a WIC Nutrition Assistant II, performing enrollments, recertifications, nutrition and breastfeeding education and other duties as needed to facilitate WIC participation.
•Participates in WHS/Pediatric department meetings and shares outcomes, challenges and successes of the WIC Program with health center team.
•Participates in WIC Staff Meetings and trainings.
•Keeps current with WIC policies and procedures.
•Flexibility to work at assigned WIC location(s) based on department needs and/or goals.
•High school diploma or equivalent.
*Knowledge of WIC program requirements
•At least two (2) years’ of customer service experience in a healthcare setting.
•Ability to speak, read and write fluently in English and Spanish.
•Computer proficiency with data entry and Microsoft Office applications, including Outlook, Word, Excel and PowerPoint.
Desired Qualifications:
•Experience providing breastfeeding support and promoting a culture of breastfeeding.
•Knowledge of available health and human services/resources within the community.
The pay for this role starts at $25.30 on an hourly basis.
Skills Required
- High school diploma or equivalent
- Knowledge of WIC program requirements
- At least two years' customer service experience in a healthcare setting
- Fluent in speaking, reading, and writing English and Spanish
- Computer proficiency with data entry and Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Experience providing breastfeeding support and promoting breastfeeding
- Knowledge of available health and human services/resources within the community
What We Do
As a nonprofit community health center, TrueCare is dedicated to delivering a superior and compassionate healthcare experience, reducing barriers and increasing accessibility to quality care for diverse communities.
