We are looking for a Pre-Arranged Funeral Specialist at San Jose Palm Funeral Home in Hialeah, FL. The Pre-Arranged Funeral Specialist is responsible for generating pre-need funeral sales only at locations that operate as standalone Funeral Homes with no cemetery operations. This role focuses exclusively on educating families, presenting pre-arrangement options, and writing pre-arranged funeral (PAF) contracts.
The Pre-Arranged Funeral Specialist will build relationships within the community, guide families through funeral planning decisions, and ensure accurate completion of all required documentation. This position plays a key role in improving funeral-home-only retention and increasing pre-arranged funeral penetration.
Responsibilities
Sales & Customer Interaction
- Generates pre-arranged funeral (PAF) sales only for assigned funeral home locations.
- Conducts professional presentations explaining funeral pre-planning options and benefits.
- Schedules and conducts appointments with families through in-person meetings, phone, and digital platforms.
- Demonstrates the ability to overcome objections, explain product offerings, and close PAF contracts.
- Actively educates families about travel protection, funeral funding, and service package options.
Prospecting & Community Engagement
- Build relationships within the community to generate leads and educate families on the importance of pre-planning.
- Prospects daily through approved methods: phone outreach, community events, seminars, workshops, mailers, and referrals.
- Represents the funeral home at outreach events, senior centers, churches, veteran groups, and other community partners.
Operational Responsibilities
- Completes documentation accurately, including all contract requirements for pre-arranged funeral sales.
- Uses CRM to track leads, appointments, activities, and follow-up tasks.
- Maintains expert knowledge of products, service offerings, state compliance requirements, and funding regulations.
Qualifications
- High School Diploma
- Bilingual in English & Spanish is Required
- Valid driver’s license and a satisfactory driving record
- Must have reliable transportation
- Must obtain required sales license within reasonable time based on the state’s turnaround time (only applicable in specific states)
- No experience in the Funeral profession required
Pay
Base pay plus commission
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.
#Sales
Skills Required
- High School Diploma
- Bilingual in English and Spanish
- Valid driver's license and satisfactory driving record
- Reliable transportation
- Obtain required state sales license within state turnaround time (when applicable)
What We Do
Passion. Professionalism. Personal growth. What we do is more than a job. It’s an opportunity to change lives and unleash your talent. Since 2004, NorthStar Memorial Group has grown, evolved and led the funeral and cemetery profession with a fresh perspective and without ever losing sight of what we do best: celebrating life and passionately supporting the families we serve. What began as a single property in Decatur, Illinois has now expanded to include more than 85 funeral, cremation and cemetery locations serving thousands of families across the United States. Here, we understand the power of legacies, and we’ve made it our life’s work to honor them. At NorthStar Memorial Group, we choose collaboration over bureaucracy. Here, everyone has a chance to lead. We encourage & empower our people at every level to speak up, be heard, and watch their ideas become realities. Degreed & non-degreed professionals, labor workers, industry experts – people from all career and experiential backgrounds have the opportunity to find a home here. Sound too good to be true? Apply today to see why our employees have voted NSMG one of the best companies to work for 8 years in a row and one of Selling Power's 2021 Top 50 Companies To Sell For! For more information about career opportunities with NorthStar, visit www.nsmg.com/careers/ or Join our Talent Network @ https://nsmg.jobs.net/en-US/ As a member of our Talent Network, you'll: - Receive alerts with new job opportunities that match your interests - Receive relevant communications and updates from our organization - Share job opportunities with family and friends through Social Media or email Whether you choose to apply or just leave your information, we look forward to staying connected with you
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