TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
As a Bilingual Quality Assurance Analyst at TELUS Health, you'll spend your days ensuring the quality and reliability of our health technology solutions within an Agile development environment. You'll analyze technical documents, design comprehensive test strategies, execute testing procedures, and collaborate with cross-functional teams including Functional Leads, Business Analysts, Solution Designers, and Developers to identify and resolve issues.Working in a bilingual environment, you'll contribute to the full software testing lifecycle while mentoring junior team members and supporting the delivery of critical applications that thousands of users across North America rely on.
What You'll Do
Communicate with Functional Leads, Business Analysts, Solution Designers, and Developers to gain clear understanding of testing scope
Analyze technical documents to identify high-level test scenarios and develop comprehensive test cases
Apply structured testing techniques to create positive and negative test cases with expected results and test data
Maintain and update test suites based on new or changed functionalities
Prioritize and execute manual test scripts with precision and attention to detail
Report defects, follow up on resolution within established timeframes, and perform retesting
Work closely with QA Leads to report testing progress and raise flags on potential risks to deadlines or quality
Support and peer-review tasks of other QA resources, particularly those with less experience
Provide client support and training when required
Deliver all QA-related tasks according to defined standards and procedures in a timely manner
Collaborate with cross-functional teams in Agile ceremonies on stable, long-term projects that impact healthcare technology
Required:
Bilingual proficiency (English and French) - excellent written and oral communication skills
University degree in computer science, mathematics, or related discipline
Minimum 2 years of relevant Quality Assurance experience
Detail-oriented mindset with strong analytical skills
Ability to put yourself in clients' shoes and understand external customer requirements from a testing perspective
Curious, disciplined, and creative approach to problem-solving
Ability to use concepts and data to approach problems in a structured manner
Clear and constructive communication skills with both technical and non-technical stakeholders
Ability to think from users' perspective
Commitment to learning and professional growth
Ability to work effectively in a remote/hybrid environment
Availability to travel within Canada
Assets:
Experience in pension plan administration or financial services industry
Experience using Azure DevOps (ADO) for test management and defect tracking
Experience with Selenium and Java
100% remote work flexibility with optional office access (hybrid mode available)
Full TELUS Health benefits package including pension plan with employer contribution
Paid vacation and wellness days
Performance bonus opportunities
Excellent leadership and mentorship opportunities
Collaborative team environment that values your contributions
Professional development in Canada's leading health technology company
Flexible schedule supporting work-life balance
Salary : 48,300.00 - 69,000.00 - 89,700.00 CAD Annual
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.
TELUS Health offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more…
Intermediate knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Skills Required
- Bilingual proficiency in English and French with excellent written and oral communication skills
- University degree in computer science, mathematics, or a related discipline
- Minimum 2 years of relevant quality assurance experience
- Strong attention to detail and analytical skills
- Ability to understand external customer requirements from a testing perspective
- Curious, disciplined, and creative problem-solving approach
- Ability to use concepts and data to approach problems structurally
- Clear communication with technical and non-technical stakeholders
- Ability to think from users' perspectives
- Commitment to learning and professional growth
- Ability to work effectively in a remote or hybrid environment
- Availability to travel within Canada
- Experience in pension plan administration or financial services
- Experience using Azure DevOps for test management and defect tracking
- Experience with Selenium and Java
TELUS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TELUS and has not been reviewed or approved by TELUS.
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Flexible Benefits — Benefits are structured as a customizable flex plan (e.g., Team TELUS Flex) that lets individuals direct credits toward extended health, dental, HSAs, savings, or personal well‑being days. Offerings are positioned as adaptable to role, location, and employment type.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options with robust mental‑health support, EAP access, and a Calm subscription. Materials also highlight fertility treatment and gender‑affirmation coverage.
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Retirement Support — Retirement programs feature a pension and employee share plan with matching, alongside flexibility to direct benefit credits to RRSP or TFSA. Defined contribution arrangements are standard, with legacy defined‑benefit coverage for some groups.
TELUS Insights
What We Do
At TELUS, our purpose-driven team works together every day to innovate and do good. From providing technology solutions that make our lives safer and easier, to supporting those who need it most, our inclusive, spirited and giving people are passionate about empowering our customers, communities and each other to thrive in our digital world. A company that helps you be your best self at home and at work: Find a place where you truly belong, your opinions are valued and you can be your best self. A career that ignites your full potential: Get the guidance and support you need to explore your interests, build your skills and get where you want to go. A culture that goes beyond the expected to strengthen communities and the planet: Seize the opportunity to make a difference in our communities and do good for our planet as part of our purpose-driven team. An innovative team committed to solving complex, real world problems: Join a digitally-enabled workforce that’s pushing the boundaries to create sustainable change. Join us, and let’s make the future friendly, together www.telus.com/careers
