Bilingual Scheduling Coordinator

Description

We are seeking an organized, detail-oriented Scheduling Coordinator to join our team. This role is essential in ensuring that clients, staff, and programs operate smoothly by managing schedules, coordinating appointments, and providing outstanding customer service. The ideal candidate is proactive, efficient, and thrives in a fast-paced environment where accuracy and communication are key.

Full-Time | Available In the Philadelphia, PA 19133 Area | Must Be Bilingual (Spanish Speaking)

Rate:

$18.00/HR

Scheduled:

Monday-Friday 8:30am-5:00pm

Job Summary

The Scheduling Coordinator is responsible for managing and organizing daily schedules to ensure smooth and efficient operations across the organization. This role serves as a key point of contact for clients, staff, and program teams, coordinating appointments, communicating schedule changes, and resolving conflicts with professionalism and accuracy. The Scheduling Coordinator helps maintain seamless service delivery by ensuring that schedules are updated, accurate, and aligned with operational needs. Strong communication, attention to detail, and customer service skills are essential to success in this role.

Key Responsibilities

• Schedule and manage appointments for clients, staff, and programs using the organization’s scheduling system.
• Confirm, update, and adjust schedules daily to ensure efficiency and proper coverage.
• Communicate scheduling changes, reminders, and updates to clients and team members promptly.
• Collaborate with program staff, clinicians, and administrative teams to meet scheduling needs.
• Respond to phone calls, emails, and requests related to scheduling with professionalism and courtesy.
• Maintain accurate records and documentation related to appointments and staffing schedules.
• Troubleshoot and resolve scheduling conflicts or issues as they arise.
• Support front office operations as needed to maintain smooth workflow.

Employees are eligible for generous benefit options including but not limited to:

Full-time and Part-time employees enjoy a comprehensive benefits package including medical, vision, and dental insurance, life and disability coverage, a 403(b) retirement plan, paid time off, tuition reimbursement, an employee assistance program, and additional voluntary options such as disability, accident, and pet insurance.

Requirements

Scheduling Coordinator Job Requirements:

• High school diploma or GED required.
• Associate's degree preferred.
• 2–4 years of scheduling, patient access, or office experience experience required.
• Knowledge of insurance verification, authorizations, and behavioral health service delivery is a plus.
• Bilingual proficiency in English and Spanish, with strong reading and writing skills.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office Suite; experience with electronic health records (EHR) preferred.
• Excellent interpersonal and communication skills with the ability to de-escalate situations and support patients with compassion.

About COMHAR:

COMHAR is a nonprofit human-services organization dedicated to empowering individuals, families, and communities to live healthier, self-determined lives. Our mission is: “To provide health and human services that empower individuals, families and communities to live healthier, self-determined lives.” Serving the Philadelphia region since 1975, COMHAR provides a wide continuum of behavioral health, intellectual and developmental disability, substance use, and social support services. With programs that include outpatient treatment, residential services, community-based recovery centers, supportive housing, and specialized services for children, families, and diverse populations, COMHAR delivers person-centered care rooted in dignity, respect, and community integration. Today, COMHAR’s team supports more than 5,500 people each month, helping individuals build stability, independence, and meaningful connections in their communities. COMHAR strictly follows a zero-tolerance policy for abuse.

COMHAR is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace. COMHAR, Inc. is a not-for-profit community-based health and human service organization founded in 1975. We do not discriminate in services or employment on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, past or present receipt of disability-related services or supports, marital status, veteran status, or any other class of persons protected by federal, state or local law.