Bilingual Resource Coordinator, Responsible Gambling

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

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Bilingual Resource Coordinator – Responsible Gaming Resource Centre 

On-site, Casino New Brunswick, Moncton NB
Permanent, Casual

Do you have experience working with a vulnerable population and a flexible schedule? Are you seeking to work a few hours a week in a position where you can use your strong customer service background and interpersonal skills?

Our team and what we’ll accomplish together

As a global-leading health and well-being provider, TELUS Health is committed to building a healthier and friendlier future for all. This is why we partner with Casino New Brunswick to operate the Responsible Gaming Information Centre, within the Casino. This team responds to guests' inquiries on safe play, educates guests on responsible gambling, shares information and resources and ensures that individuals have a positive play experience.

How you will make an impact 

• You will educate the public on healthy gambling practices, explain how the games operate and provide information on community resources when needed;

• You will assess the needs of visitors to determine appropriate course of action;

• You will plan appropriate intervention strategies for guests exhibiting problem gambling behaviours by consulting with casino staff and other appropriate professionals;

• You will offer support and guidance to individuals who wish to enroll in the casino’s voluntary self-exclusion program;

• You will contribute to the development and upkeep of a resource library of gambling related material by researching and sourcing current community resources. 

What you bring

The ideal candidate has strong interpersonal skills, they can easily engage conversation with the public, they are comfortable working with a more vulnerable population and demonstrates maturity and autonomy. They can also accommodate an irregular schedule.

• You are fluently bilingual in English and French (spoken);

• You have completed post-secondary education in social services/human services or have equivalent work related experience; 

• You have prior experience interacting with a vulnerable population;

• You have at least two years of customer service experience; 

• You demonstrate patience and empathy;

• You have the ability to work independently; 

• You have experience with basic computer tasks such as data entry and you are familiar with Microsoft Office and basic Excel; 

• You have flexible availability and could accommodate shifts that may be 2pm to 7pm, 7pm to midnight and 2pm to midnight, 7 days a week.

Why join TELUS Health: 

• Work hours confirmed in advance to facilitate scheduling with other commitments and support work-life balance; 

• A fast-growing and dynamic organization that is making a significant difference for our clients and Canadians;

• An organization that embraces its core values: spirited teamwork, putting customers and communities first and courage to innovate and embrace change;

• A positive work environment that supports diversity and inclusion. 

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.