Bilingual Orientation Representative (English/Spanish)

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

This position is responsible for enhancing the client experience by equipping clients and their worksite employees with an understanding of the Insperity resources available and the value of the Insperity relationship. Traveling frequently, often with minimal notice, the incumbent will deliver orientation presentations in-person and virtually to worksite employees to help them onboard to Insperity and make informed choices about their benefits. Also responsible for timely and accurate documentation and communication to internal and external clients to ensure a smooth transition. Contributes to client retention by demonstrating depth, breadth, and level of care in every client interaction.

Responsibilities:

• Meets with client owners and decision makers to obtain and verify information; provide orientation presentations to work-site employees; completes all correspondence and enters client data for each client; and conveys client expectations to internal service providers.
• Communicates information in a concise manner via multiple presentation channels.
• Resolves challenges in the field with limited access to resources.
• Identifies appropriate resources to support client or worksite employee inquiries.
• Establishes rapport and trust in diverse facilitation situations, including interactions with client executives.
• Utilizes time management, accuracy, and organizational skills to meet established timelines.
• Professionally addresses challenges within the presentation setting while maintaining a high degree of quality and professionalism. 
• Keeps abreast of Insperity services and benefits offerings
• Supports process and audit efforts to ensure integrity and accountability for Sarbanes-Oxley and HIPAA compliance.
• Coordinates service delivery for multiple client and Insperity locations.
• Develops rapport with client owners and appointed contacts in a limited timeframe.
• Analyzes, recommends, and communicates solutions resulting from client concerns to appropriate parties.
• Offers clarification to client and worksite employees on presentation materials
• Uses computer software and hardware to effectively deliver presentations.
• Assists various departments with technical or complex issues encountered by clients and worksite employees.
• Educates and encourages client usage of technical applications including all facets of Insperity Premier.

Qualifications:

• Bachelor's degree or job-related certification preferred. Equivalent experience may be considered, including 2+ years in the PEO industry, payroll, benefits administration, or customer service.
• Bilingual English/Spanish required to effectively support and communicate with Spanish-speaking clients and employees.
• Ability to communicate and present ideas clearly and concisely.
• Demonstrated ability to handle multiple projects or tasks simultaneously.
• Proficient use of Microsoft Office programs; demonstrated ability to learn other applications as needed.

Travel requirements: up to 30% of the time

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.