The Role
Lead and coach a team of Sales Development Representatives to meet KPIs, manage daily BPO operations and workflows, deliver training and coaching, monitor quality and processes, run performance improvement plans, prepare performance reports, and implement continuous process improvements.
Summary Generated by Built In
SDR Supervisor
Location: Nairobi, Kenya (On-site) Availability: 4:00 PM - 4:00 AM (Kenya Time) Note: You do not work 12 hours; this is the time frame you must be available to work.
Role Overview:
We are seeking an experienced SDR Supervisor to lead, develop, and manage a team of Sales Development Representatives (SDRs).
This role is responsible for driving team performance, ensuring KPIs are met, and aligning daily operations with overall business objectives.
Key Responsibilities:
• Lead, coach, and manage a team of SDRs
• Ensure achievement of individual and team KPIs
• Oversee daily operations and workflow execution
• Conduct 1:1 sessions, coaching, and performance improvement plans (PIPs)
• Monitor quality of interactions and adherence to processes
• Deliver ongoing training (shadowing sessions, role plays, etc.)
• Prepare and present operational and performance reports
• Identify and implement continuous improvement initiatives
Requirements:
• Minimum 2 years of experience as a supervisor in sales or CSR environments for BPO
• Advanced conversational English (B2+/C1)
• Strong leadership and decision-making skills
• KPI-driven and analytical mindset
• Excellent communication and coaching abilities
#SolvoGlobal
#LI-PROMOTED
#LI-Onsite
Skills Required
- Minimum 2 years of experience as a supervisor in sales or CSR environments for BPO
- Advanced conversational English (B2+/C1)
- Strong leadership and decision-making skills
- KPI-driven and analytical mindset
- Excellent communication and coaching abilities
- On-site in Nairobi, Kenya and availability within 4:00 PM - 4:00 AM Kenya Time
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The Company
What We Do
Distro is an AI-powered platform designed to enhance the efficiency and productivity of distributor sales teams. By automating manual recruiting and sales tasks, the company helps teams move faster, reduce costs, and improve hiring outcomes. Their technology focuses on optimizing counter and inside sales operations, providing tools that assist recruitment and sales processes while maintaining human oversight in final decision-making.
