Omaha, Nebraska • In-Person • Full-Time
Who We Are
Not your average call center—that’s the Milan difference.
Milan Laser is the largest laser hair removal company in the country and a two-time Best Places to Work in Omaha winner. With more than 400 clinics across 39 states and continued growth, we are expanding quickly—and our call center is the engine that drives it all.
This is a high-energy, results-driven team that knows how to have fun while getting the job done. We celebrate wins, push each other to improve, and create an environment where people actually enjoy coming to work. If you thrive in a fast-paced, team-first culture and love helping people feel confident, you’ll fit right in.
About the Role
This is where the client journey begins.
As a Full-Time Bilingual Inside Sales Representative, you’ll be the first impression of Milan for prospective clients across the country. You’ll connect with warm, high-intent leads—no cold calling—and guide them toward booking their first consultation.
You’ll work across phone, text, email, and chat, building quick connections, creating excitement, and helping clients feel confident starting their hair-free journey.
This role is fast-paced and metric-driven, where your performance directly impacts your earnings. You’ll balance speed, accuracy, and exceptional service while delivering a standout client experience every time.
Compensation
- Base Pay: $21.50 per hour ($44,720 annually)
- Bilingual Differential Included
- Total Cash Earnings: $24.35+ per hour with commission ($63,000+ annually)
- Top Performers: $37.50+ per hour ($78,000+ annually)
Schedule
Full-time (40 hours/week) with 10-hour shifts:
- Three (3) weekdays each week
- Rotating weekends (Saturday + Sunday every other weekend)
Shift Examples:
- Morning: 7:30 AM – 6:00 PM
- Evening: 12:00 PM – 10:30 PM
- Saturday: 8:00 AM – 6:30 PM or 12:00 PM – 10:30 PM
- Sunday: 8:00 AM – 6:30 PM
Business Hours:
- Monday–Friday: 7:30 AM – 10:30 PM
- Saturday: 8:00 AM – 10:30 PM
- Sunday: 8:00 AM – 6:30 PM
What You’ll Do
Client Engagement & Sales
- Handle a high volume of inbound and outbound calls, texts, emails, and chats
- Convert warm, marketing-generated leads into booked consultations
- Build rapport quickly with confidence, empathy, and strong communication
- Create urgency and excitement around starting laser hair removal
Real-Time Performance & Coaching Environment
- Work in a highly collaborative, on-the-floor environment with live coaching and support
- Receive immediate feedback to help you improve, grow, and win
- Contribute to a positive, high-energy team culture
Operational Excellence
- Follow dynamic scripting and standard operating procedures
- Multitask across multiple conversations and systems
- Coordinate scheduling with clinic teams nationwide
- Accurately document client interactions
Performance & Growth
- Meet or exceed daily, weekly, and monthly KPIs
- Use data and feedback to continuously improve performance
- Participate in team trainings, coaching sessions, and new initiatives
What You Bring
Skills & Mindset
- Fluent in English and Spanish (written and verbal)
- Sales-driven with a passion for helping people feel confident
- Strong communicator who can build trust quickly
- Comfortable in a fast-paced, high-volume environment
- Coachable and motivated by performance and results
- Positive, team-first attitude
Experience
- High school diploma or equivalent
- 1+ year of customer service experience
- 1+ year in sales, appointment setting, or KPI-driven work
- Call center experience preferred
- Ability to type 60+ WPM and multitask across systems
- Interest in aesthetics is a plus
Why You’ll Love It Here
- A call center that doesn’t feel like one—fun, collaborative, and team-focused
- Real-time coaching and support to help you succeed
- Clear path for career growth into leadership, training, or corporate roles
- Opportunities to grow with a company expanding nationwide
Benefits Include
- FREE laser hair removal for you and your spouse/partner
- Medical, dental, vision, disability, and life insurance within 30 days
- Paid time off starting immediately
- 401(k) with vested employer match
All candidates must pass a pre-employment background check. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Milan Laser is an Equal Opportunity Employer. We are committed to building a diverse and inclusive team and welcome applicants from all backgrounds. Visa sponsorship is not available.
#LI-JF
Skills Required
- Fluent in English and Spanish (written and verbal)
- High school diploma or equivalent
- 1+ year of customer service experience
- 1+ year in sales, appointment setting, or KPI-driven work
- Ability to type 60+ WPM and multitask across systems
- Call center experience
- Interest in aesthetics
- Pass a pre-employment background check
What We Do
Milan Laser Hair Removal is the largest laser hair removal provider in the United States. Founded in 2012, the company focuses exclusively on delivering permanent results through a personalized, client-first approach. With over 400 clinics nationwide, they utilize medical-grade laser technology and offer a unique unlimited lifetime treatment package, ensuring safe and effective hair removal services tailored to all skin tones.
