Icon Health is a leading provider of value-based musculoskeletal (MSK) care, collaborating with payers and providers to enhance outcomes and experience for individuals. The company partners with health plans and risk-bearing providers to assume accountability for reduced total cost of care. By combining technology-enabled MSK providers with proactive care coordination and decision support services, Icon Health delivers multidisciplinary, evidence-based care.
At Icon Health, we foster a culture that embraces bold thinking, rapid iteration, and practical problem-solving. We seek team members who relish challenging the status quo and thrive in vertically integrated roles—where ideas can swiftly move from concept to execution without layers of red tape. Above all, we value individuals who are eager to roll up their sleeves, tackle obstacles head-on, and create innovative solutions that improve the lives of our patients and our clinical partners.
Responsibilities
- Answering, screening, and directing incoming calls, taking messages, and handling voicemail inquiries.
- Booking, canceling, and rescheduling patient appointments
- Collecting and updating demographic and insurance information, verifying patient eligibility, and registering new patients.
- Processing referrals, preparing and scanning medical records, and performing data entry.
- Acting as a liaison between patients, medical staff, and other departments.
- Other Duties as assigned
Competencies
- Bilingual - Spanish Required
- HS Diploma or Equivalent
- Healthcare Experience a Plus!
- Excellent verbal and written skills, with a focus on empathy, professional phone etiquette, and clear diction.
- Comfort with technology including phone systems, email, documentation management systems, EHR systems
Job Type: Full-time
- Yearly Salary Commensurate with Experience
- Benefits Package Available
We welcome candidates from diverse backgrounds; however, this position requires U.S. work authorization and we are not able to provide visa sponsorship at this time.
This is a fully remote position.
To ensure you are communicating with a legitimate Icon Health representative, please not
- Verified Communication: All official emails from our team will only come from an @iconhealthco.com email address.
- Live Interviews: We never hire based on text or chat alone. Our multi-stage interview process always involves several live conversations with our team members via phone and/or web conference.
- Your Privacy: We will never ask for sensitive financial information, home office equipment fees, or payment at any point during the hiring process.
Skills Required
- Bilingual - Spanish
- High School Diploma or Equivalent
- Excellent verbal and written communication, professional phone etiquette, empathy
- Comfort with technology including phone systems, email, documentation management systems, EHR systems
- U.S. work authorization (no visa sponsorship provided)
- Healthcare experience
What We Do
Icon Health is a healthcare company providing a comprehensive, end-to-end solution for musculoskeletal (MSK) and orthopedic care management. By combining data-driven insights and AI-powered predictive algorithms with a network of high-quality providers, the company helps patients, employers, and health plans improve access to care, enhance clinical outcomes, and reduce the overall cost of orthopedic treatment.
