Founded in 1986 in the United States, Sutherland is a global company operating in the field of Business Process Outsourcing (BPO).
Sutherland Kosovo was established in Pristina in November 2017 and employs German-speaking staff who provide technical support and customer service.
We are currently looking for motivated German-speaking candidates who would like to work with us for a world-leading online sales platform.
StellenbeschreibungWhat are we looking for:
Our client is a globally represented company, engaged in e-commerce, cloud computing, online advertising, digital streaming and artificial intelligence. As part of the HR shared services team in Europe, you will get to know one of the most prestigious brands from the inside and support its employees throughout their employment.
Responsibilities:
- Receive and log HR inquiries via phone and email.
- Resolve queries through efficient ticketing systems.
- Address employee inquiries on policies, benefits, and more.
- Maintain high-quality service levels and adhere to processes.
- Handle sensitive information with integrity and confidentiality.
- Take ownership of query resolution and individual metrics.
- Excellent proficiency of German (min B2H) and good proficiency of English (B2).
- Business-level communication skills, written and verbal, being responsive, kind and polite.
- Strong attention to detail and interpersonal skills.
- The job holder must be computer literate and numerate with willingness to adapt to various systems and databases.
- Ability to manage confidential data with strict adherence to privacy standards.
- Ability to adapt in a fast-paced, dynamic environment.
- Previous experience in administration, HR or customer service is an advantage.
- Stay safe and secure – we offer permanent contract, additional health and life insurance.
- Work-life balance – we work from the comfort of our home.
- Relax – we offer 21days annual paid leave, so you can completely switch off and refresh.
- Expand your knowledge- get your know-how and collaborate daily with the best in the industry. Benefit from various self-learning and instructor led training courses.
- Grow your own way – be the first to know about any new job roles or business development and explore our various career opportunities.
Skills Required
- German proficiency (minimum B2H)
- English proficiency (B2)
- Business-level written and verbal communication skills
- Strong attention to detail and interpersonal skills
- Computer literate and numerate; willingness to adapt to various systems and databases
- Ability to manage confidential data with strict adherence to privacy standards
- Ability to adapt in a fast-paced, dynamic environment
- Previous experience in administration, HR, or customer service
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
