Company Description
Join Sutherland - Where Your Career Soars!
Sutherland: Pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe.
With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!
Job Description
What We Need:
We're on the lookout for a dynamic Bilingual HR Support Representative proficient in German and English to ensure seamless HR support for our clients.
Your Responsibilities:
- Receive and log HR inquiries promptly via phone and email.
- Resolve queries through efficient ticketing systems.
- Address employee inquiries on policies, benefits, and more.
- Maintain high-quality service levels and adhere to processes.
- Handle sensitive information with integrity and confidentiality.
- Take ownership of query resolution and individual metrics.
Qualifications
Excellent proficiency in German (B2 or higher).
- Good command of English (B2 or higher).
- Strong attention to detail and interpersonal skills.
- Excellent decision-making and problem-solving abilities.
- Ability to manage confidential data with strict adherence to privacy standards.
- Agility to adapt in a fast-paced, dynamic environment.
Additional Information
At Sutherland, You'll:
- Dive into intriguing projects for renowned global brands.
- Grow and sharpen your skills in a vibrant and supportive environment.
- Collaborate with exceptional talents on exciting initiatives.
Top Skills
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
