We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.
Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.
We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.
We have more than 25 years of staffing industry knowledge and can provide you with superior
candidates to match your technical and professional needs.
Job DescriptionProvide professional end-user support via telephone, email or web submits
Provide restorative or maintenance actions to resolve end-user problems
Responds to end-user problems based on standard procedures
Track incidents and calls, including but not limited to, entering data into the database timely and accurately
May be responsible for ensuring systems are configured properly
Qualifications- Must be fluent in French language (French Canadian preferred
- 24x7 helpdesk - scheduling flexibility is required as schedule may change based upon rotation of schedule or adjustment to support a change in call volume
- High school diploma or equivalent required
- Prior Tier I help desk experience
- Requires excellent customer service skills
- Solid foundation of Personal Computer experience
- Troubleshooting capability
- Overall knowledge of desktop productivity products
- Ability to work in a team environment
- Proven ability to remain flexible in a changing environment
- Attendance and schedule adherence are requirements of this position
- Windows XP, windows 7
- Active Directory
- MS Office Suite with expertise in Excel, Word, PowerPoint
- Gmail / Google Apps
- Networking
- Malware removal
- May require additional project-specific training
- Excellent oral and written English skills
- Must be highly motivated, with a positive "Can-do" attitude
- Must have a hands-on attitude to all aspects of the day to day operation
Skills Required
- Fluent in French (French Canadian preferred)
- Excellent oral and written English skills
- 24x7 helpdesk scheduling flexibility
- High school diploma or equivalent
- Prior Tier I help desk experience
- Excellent customer service skills
- Solid personal computer experience (Windows XP, Windows 7)
- Experience with Active Directory
- Proficiency with MS Office Suite (Excel, Word, PowerPoint)
- Experience with Gmail / Google Apps
- Networking knowledge
- Malware removal experience
- Troubleshooting capability
- Ability to work in a team environment
- Attendance and schedule adherence
- Positive, highly motivated, hands-on attitude
- May require additional project-specific training
What We Do
We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX). Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals. We believe technology can revolutionize a company and innovation is essential to foster development and competitiveness. We also value new ideas and the power of an open mind, so we recognize every talent is essential to the quality of our projects and especially to our progress
