Bilingual Front Desk Support - Receptionist

Position Summary:

The Front Desk Support Receptionist is responsible for supporting the agency by delivering efficient and caring service to all callers and clients, ensuring accurate and timely information to staff and completing tasks promptly and professionally.

Responsibilities:

Clerical & Administrative Support 

• Answers telephone calls and directs messages as needed, following confidentiality and HIPAA protocol at all times
• Greets all clients and visitors and directs to appointments and meetings
• Maintains an up-to-date staff schedule (on duty, trainings, sick leave)
• Handles incoming/outgoing mail, including monthly postage report
• Maintains office equipment and supplies (stocking paper, toner, etc.)
• Performs front desk opening and closing procedures 

Program Support

• Check in clients and verify current insurance coverage for each appointment
• Collects client payments and issues receipts, recording all payments accurately in the daily log 
• Sends clinician letters and confirm completion via email
• Ensures outpatient forms are well-stocked and rush basket assignments are completed

Client & Staff Interaction

• Provides professional, friendly and attentive service to clients and staff
• Enforces confidentiality, payment policies, and waiting area rules
• Maintains a calm, low-noise reception environment
• Demonstrates flexibility to meet evolving needs 

Performs other duties as assigned

The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements:

This position normally requires the physical demands of sitting, standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 90% of the time.

Travel Requirement:

This position requires minimal travel if based in Yakima due to having two primary office locations. Travel between offices is required to provide back up coverage for absences and to attend staff meetings.

Non-Physical Requirements:

Education

• High School Diploma or GED required

Experience

• Previous clerical or administrative work preferred

Special Skills

• Bilingual (English/Spanish) required
• Pleasant, professional, welcoming and friendly demeanor with staff and clients
• Detail-oriented and able to multi-task in a busy office setting
• Proficiency using Microsoft Word
• Experienced use of standard office equipment, including copier, fax, answering machine, postage meter, multi-line phone, and calculator

Licensure, Registration, Certification

• Valid Washington State driver’s license and minimum required liability insurance for WA State
• Must be deemed insurable as determined by Catholic Charities liability insurance provider

Employment is conditional upon:

• Being cleared by criminal background check and fingerprinting when required

Work Schedule: Monday-Thursday, 9:15-6:15; Friday, 8:00am - 5:00pm
Wage Range: $19.00 - $22.00 per hour, depending experience
Benefits:

• 13 paid holidays, 12 days of vacation, 12 days of sick leave per year
• Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
• Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
• Basic Life Insurance paid 100% by Catholic Charities
• Flexible Spending Account eligibility following 6 months of employment
• Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
• Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
• Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
• Annual longevity awards begin at 5 years of employment

It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.