Bilingual (French/English) Customer Service Associate- Work At Home

Company Description

We’re Sutherland, and we’re looking for enthusiastic, people-first professionals to join our dynamic team supporting customers of a leading global e-commerce brand. If you’re passionate about helping others, love solving problems, and thrive in a fast-paced environment, this is your chance to grow your career with us. Bring your energy, empathy, and drive; we’ll provide the training and support to help you succeed.

Job Description

• Build strong customer relationships by handling billing inquiries and providing top-tier support

• Connect with customers via phone, chat, and email on topics like returns, order status, product availability, and more

• Access and verify account details to ensure accurate assistance

• Identify customer needs and recommend helpful solutions

• Follow up to make sure their issues are fully resolved and their experience is seamless

Qualifications

• You must be 18 years of age or older.
• You must hold a High School Diploma, GED, or equivalent at minimum.
• You must be able to effectively communicate, read, and write in both French and English within a professional environment. Your bilingual proficiency should be strong enough to engage in business-related conversations and correspondence.
• You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). Wireless (WiFi) access is not permitted for use. All other necessary computer equipment and accessories are provided.
• A knowledge of working within Windows Operating Systems or equivalent.
• A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) or noise (radio, tv, etc.)
• We want to ensure your success, this is why our training is 100% mandatory. We are unable to accommodate any misses, time off, or tardiness during this time.
• Qualified applicants will be required to pass the candidate assessment to proceed with the interview process.
   

Additional Information

EEOC and Veteran Documentation
During application/employment, applicants and employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.