You might be the right fit if you:
- Have a minimum of 2 years experience delivering exceptional customer service
- Fluent in French and English languages (written and oral)
- Enjoy working with people, helping to solve their problems
- Possess excellent listening skills
- Work well independently as well as being a great team player
- Exhibit great leadership qualities, acting as a mentor to other team members
- Display a positive and friendly demeanor when dealing with customers over the phone
- Possess strong computing skills (you need a strong understanding of computer programs and how they work)
- Handle complex inquiries independently
- Thrive in a busy environment
- Demonstrate advanced customer service skills
- View inquiries as opportunities to exceed customer expectations
- Consistently maintain a positive attitude
- Have strong English written and oral communication skills
- Proficiency in Microsoft Word and Excel
In this role, you'll be expected to:
- Provide outstanding technical support to our customers
- Respond to telephone and email inquiries from individuals utilizing our online software
- Follow up on customer requests to ensure complete handling of the caller’s inquiry
- Create cases for new features and solutions for our development team to implement
- Test cases released by the development team to ensure proper functioning
- Make suggestions for ways of improving workflows and processes
- Record and forward customer feedback to the appropriate areas
- Educate and provide training to customers on using various aspects of the software
- Track frequent call types for discussion during weekly meetings
- Participate in daily team meetings
Bonus points if you have:
- Experience as a team lead or supervisor in a previous role
- Experience in providing technical support for software providers
Top Skills
What We Do
BIS Safety Software is a technology company that offers compliance and learning management software to meet the needs of Environment, Health, and Safety (EHS) professionals. This cloud-based software application includes a Training Record Management System, a Classroom Calendar Management module, a Training Matrix, a Learning Management System, Digital Folders, plus Online Forms that can be used for site inspections, hazard assessments, incident management, preventive maintenance, competency evaluations, and more. We provide training solutions for the safety industry, including hundreds of safety training organizations throughout North America and across the world. The core of our business is the SafetyNET program. The SafetyNET is a network of more than 500 leading safety training companies from across North America who collectively share and provide companies and individuals with access to a wide variety of safety training courses through one centralized online application. Since 2010, the collaborative partnership between these training companies has not only enabled the best-of-the-best in online safety training to be brought together in one location but it is also helping to improve industry safety performance through the provision of convenient, cost-effective training. Looking toward the future, the SafetyNET seeks to continually set new standards in training through ongoing technological innovations and implementation of feedback from industry experts and leaders. Be a part of this exciting future by becoming a part of The SafetyNET
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