Government Contract Operations Specialist (Bilingual: English/French)

The Government Contract Operations Specialist works closely with the Service Sales team to support service contracts for preventive maintenance and equipment repair across North America. In this role, you’ll help prepare and review quotes, create and manage orders, and support contracts from start to finish—playing a key part in delivering a great customer experience. You’ll build strong knowledge of our service offerings while collaborating with a wide range of partners in a dynamic, team‑oriented environment.

Your role:

• Coordinate and administer all phases of service contract management, including developing, designing, and creating service proposals and bid solutions in compliance with corporate policies. Perform detailed contract reviews to ensure pricing, terms, and solutions meet corporate, government, and regulatory requirements.

• Analyze complex contract requirements, special provisions, approvals, and pricing structures to ensure compliance with applicable laws, regulations, and policies. Partner with Sales to provide guidance on alternative options and operational requirements for customer deliverables.

• Manage contract execution activities including order processing, invoicing, warranty creation, entitlement issues, contract modifications, reconciliations, and fiscal close support. Support dispute resolution while ensuring alignment with customer and finance requirements.

• Serve as a point of contact for internal and external customers, leveraging strong knowledge of departmental systems, tools, and procedures. Collaborate cross‑functionally to streamline processes, manage competing priorities, and deliver high‑quality support.

• Actively contribute to team and business success by supporting teammates, maintaining strong partnerships with Sales, and participating in continuous improvement initiatives. Provide coaching as needed, escalate issues appropriately, and support broader business objectives.

You're the right fit if:

• You’ve acquired 3+ years of experience in sales support within a customer service and or proposal development environment.

• You have a Bachelor's degree in business or related field preferred, or equivalent experience.

• You demonstrate a passion for customer experience and operational excellence, with a proactive approach to taking on new responsibilities and sharing best practices.

• You exhibit strong communication and interpersonal skills, able to advocate for change and maintain a positive attitude in a fast-paced environment.

• You possess strong organizational abilities, attention to detail, and proficiency in MS Office, SAP, and Salesforce, along with the capacity for independent decision-making and problem-solving.

• Bilingual proficiency in English and French (written and spoken) is required.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Nashville, TN is $24.00 to $37.00, plus overtime eligible.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Nashville, TN.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.