Some of what you will do:
The Sales Development Representative (SDR) plays a critical role at the front end of the customer lifecycle, helping to drive growth by generating qualified pipeline and supporting sales efficiency. This entry-level role is ideal for individuals eager to break into B2B sales, customer development, and lifecycle management. Working closely with Marketing, Sales, and Customer Experience teams, the SDR is responsible for inbound prospecting, lead triage, lead assessment, distribution and reactivating dormant accounts.
Specifically, You Will:
Responding to inbound leads with speed and structure: nurturing, enriching, qualifying, and conducting basic discovery.
Assign leads to the appropriate sales or success team based on readiness and fit.
Qualify leads and schedule discovery meetings to support the sales pipeline.
Identify and engage new business opportunities through outbound calls, emails, and digital outreach.
Manages sales funnel and effectively identify opportunities to forward to the Business Development teams where appropriate.
Follows a prioritized list of dormant accounts, meeting daily activity goals – outbound calls, live contacts, opportunities created and won accounts.
Engages lapsed/ dormant customers through phone or video call to win back lost customer.
Support new customer onboarding through accurate and timely completion of basic account setup tasks.
Conduct proactive audits of assigned and unassigned accounts to ensure critical fields (email, contact info, competitor presence, employee count, etc.) are complete and current.
Identify and flag gaps or updates needed to support better segmentation, personalization, and follow-up.
Some of what you need:
Post secondary education or equivalent work experience.
Bilingualism (FRENCH/ENGLISH) is mandatory.
Ability to ask discovery questions, understand pain points, and determine fit.
0–2 years of experience in sales, customer service, retail, or business development (ideally in a B2B setting).
Internship or part-time experience in sales or marketing is a plus.
Experience working with CRM systems or lead databases preferred.
Familiarity with outbound calling or handling inbound inquiries is helpful.
Physical demands/working conditions:
Remote Environment.
Some of what you will get:
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...
About Us
Skills Required
- Post-secondary education or equivalent work experience
- Bilingual French and English communication skills
- Ability to ask discovery questions, understand pain points, and determine fit
- 0-2 years of experience in sales, customer service, retail, or business development
- Internship or part-time sales or marketing experience
- Experience working with CRM systems or lead databases
- Familiarity with outbound calling or handling inbound inquiries
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
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Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
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Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
