Bilingual Expat Case Intake Coordinator
ExpatRights | Beijing, China | Full-time | On-site/Hybrid
Compensation: RMB 12,000–18,000 per month.
About ExpatRights
ExpatRights is an independent information and support platform focused on employment issues affecting foreigners working in China. Learn more: https://expatrights.org/. We are not a PRC law firm, and this role does not independently provide legal advice.
The role
Receive employment-related enquiries, organize facts and documents, and route users to the right information or professional support.
Responsibilities
• Respond to initial enquiries from international workers in a calm, respectful and structured way.
• Collect timelines, key facts, documents, preferred language, location and contact details with consent.
• Use internal routing guidance to direct people to published resources or suitable professional partners.
• Maintain clear case notes and follow-up status while protecting privacy.
• Escalate urgent, sensitive or unclear situations to the appropriate team member.
Requirements
• Fluent English and professional Mandarin Chinese.
• Excellent listening, writing and organizational skills.
• Experience in customer support, case intake, HR, community services, legal support or hospitality.
• Sound judgment with confidential information and distressed users.
• Clear understanding that the role does not independently provide legal advice.
Helpful experience
Supporting expatriates or cross-cultural communities; familiarity with employment documents and common workplace disputes.
How to apply
Email your CV and a short introduction to [email protected] with the subject ER-BJ-003 – Bilingual Expat Case Intake Coordinator.
Applicants of any nationality are welcome. Appointment depends on the successful candidate having or obtaining lawful authorization to perform the role in China.
Website: https://expatrights.org/.
Skills Required
- Fluent English
- Professional Mandarin Chinese
- Excellent listening skills
- Excellent writing skills
- Excellent organizational skills
- Experience in customer support, case intake, HR, community services, legal support, or hospitality
- Sound judgment with confidential information and distressed users
- Clear understanding that the role does not independently provide legal advice
- Experience supporting expatriates or cross-cultural communities
- Familiarity with employment documents and common workplace disputes
What We Do
ExpatRights is an independent information and support platform focused on employment issues affecting foreigners working in China. We publish practical resources, explain workplace processes in plain language and help people find appropriate professional support. Based in Beijing, our team brings together research, editorial, community and technical work. ExpatRights is not a PRC law firm; our information does not replace advice from a qualified lawyer. Learn more at https://expatrights.org/.
Why Work With Us
Help make employment information clearer and more accessible for foreigners in China. Join a small, cross-functional Beijing team working across research, content, community support and technology.
.jpg)
.jpg)
