Bilingual (English/Spanish) Community Health Worker - Remote in Texas

Requisition Number: 2346132
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm CST.
We offer 2 weeks of paid training. The hours during training will be 8am to 5pm CST, Monday - Friday. Training will be conducted virtually from your home.
Location: State of Texas
If you reside in the state of Texas, you will enjoy the flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities:

• Documents all members interactions in a concise manner that is compliant with documentation requirements established in Job Aids
• Conducts out-bound calls through Autodialer for program requirements including, but not limited to members appointment scheduling, provider outreach, assess for special needs, Texas Health Steps and access to care for farmworker children
• Schedules and coordinates for members transportation, and follow-up for physician appointments as needed
• Provides clerical and / or administrative support to clinical staff and managers for special projects and reports
• Provides excellent customer service by serving as a resource to all internal and external customers
• Maintains knowledge of all health plan benefits, network, regulations, HHSC requirements
• Informs members of the available community resources available to help meet their needs, including but not limited to: TANF, SNAP, CSHCN, WIC
• Complete appropriate assessments and care plans as needed to streamline members' access to care
• Submits internal and external referrals
• Assist all members with barriers to care
• Performs all other related duties as assigned
• Meet and maintain metrics daily

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma/GED (or higher) OR 4+ years of medical customer service experience administration
• 2+ years of customer service experience
• 2+ years of experience in medical customer service
• Intermediate level of computer proficiency with Microsoft Outlook, Teams, Excel, Word and the ability to navigate through multiple web applications
• Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Reside in the state of Texas
• Bilingual - Spanish and English

Preferred Qualifications:

• Experience working within the health care industry and with health insurance
• Experience working in a hospital, physician's office or medical clinic setting
• CHW, CNA, or MA experience
• Ability to do frequent speaking, listening using a headset, sitting for long periods, use of hands/fingers across keyboard or mouse

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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