It's fun to work in a company where people truly BELIEVE in what they're doing!
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
Trusted by the most notable brands around the globe, Silverware, part of the Fullsteam organization, is a leading developer of advanced technologies for the Hospitality Industry. Silverware’s solutions are designed and delivered specifically for organizations who are fanatical about thrilling their guests. Silverware’s obsession is to drive efficiency and improve the profitability of its clients by relentlessly delivering the most innovative solutions in the market. Silverware strives to enhance every aspect of the guest experience, from when the first customer walks in, until the last one walks out. Silverware brings more to the table.
We offer a dynamic, fun environment, with many opportunities for growth, working alongside brilliant and friendly people.
We are currently looking for Bilingual English/French Technical Support Analysts.
Job Summary:
The Bilingual French Technical Support Analyst is responsible for providing technical support to customers in both English and French through various channels such as phone and email. This role involves supporting custom applications, documenting and tracking customer inquiries and issues, and collaborating with the Technical Support Team to resolve complex technical problems.
Primary Responsibilities:
Provide technical support to customers in English and French.
Support custom applications; training will be provided.
Document and track customer inquiries and issues in the ticketing system.
Collaborate with the Technical Support Team to escalate and resolve complex technical problems.
Ensure high levels of customer satisfaction through excellent communication and problem-solving skills
Skills & Competencies:
Strong knowledge of hardware, software, networking, and computer systems.
Bilingual proficiency in both English and French is essential.
Prior technical support experience is preferred.
Hospitality experience is beneficial
Minimum Qualifications:
Must have experience troubleshooting Windows 7, 8, 10, and 11.
Fluent in English and French.
Networking experience/knowledge.
Available to work a 24/7/365 rotating schedule
Fullsteam recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits that include:
• Medical
• Extended Health and LTD plan
• Dental
• Vision
• RRSP (with employer match)
• Health Spending Account
• Flexible paid time off
This posting is for an existing vacancy and will remain open until filled.
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.
Fullsteam Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fullsteam and has not been reviewed or approved by Fullsteam.
-
Leave & Time Off Breadth — Flexible PTO, paid company holidays, and paid parental leave are part of the package. Feedback suggests time-away flexibility is a notable plus alongside remote options.
-
Retirement Support — A retirement savings plan includes a company match, complemented by role-dependent short- and long-term incentives. Feedback suggests this foundation supports longer-term financial security.
-
Healthcare Strength — Medical, dental, and vision coverage are offered with HSA/FSA options, company-paid life insurance, and support services such as an EAP and Health Advocate. Feedback suggests the core health benefits cover essential needs.
Fullsteam Insights
Similar Jobs
What We Do
Fullsteam is a leading payments and technology company that is actively acquiring software businesses across multiple verticals. We provide our family of companies with streamlined payments infrastructure and enhanced operational support in order to increase growth and improve profitability. Backed by Aquiline Capital Partners, Fullsteam is based in Auburn, Ala.
