Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you’ll make an impact
As part of our growth journey, TaxCycle is seeking a dedicated bilingual Customer Support Representative to join our support team and help us deliver best-in-class support to Canadian tax professionals across the country. You’ll be a passionate advocate for TaxCycle, ensuring our clients have the best possible experience.
In this role, you’ll be the go-to expert for clients navigating the complexities of income tax preparation, ensuring they have a seamless experience with our software products. Your exceptional support and problem-solving skills will directly contribute to client satisfaction and the continued growth of our company. By assisting with installations and configurations, you'll enable clients to fully leverage our software, enhancing their efficiency and productivity.
Your key responsibilities will include
Provide exceptional support to clients via phone and email, addressing questions on income tax preparation using TaxCycle’s suite of products.
- Assist clients with installations, configurations and usage of TaxCycle and DoxCycle.
- Manage client requests related to product ordering and purchasing.
- Perform testing on various components as needed.
About you
You have a natural curiosity and a passion for helping businesses improve with technology, finding creative ways to engage customers in meaningful conversations. Highly organized and self-motivated, you effectively manage your time to deliver exceptional support.
What You’ll Bring With You
- Tax Preparation Experience: Experience/knowledge in preparing personal or corporate tax returns.
- Tax Knowledge: Familiarity with Quebec taxes, trust, partnership, charitable organization, or T-slip return is a plus.
- Customer Service Excellence: Demonstrated ability to provide outstanding customer service.
- Effective Communication: Strong verbal and written communication skills to interact professionally with customers.
- Technical Proficiency: Knowledge and experience with various operating systems, computers, accessories and peripherals.
- Tax Legislation: Ability to understand and explain technical tax legislation concepts.
- Problem Solving: Strong problem-solving skills, a positive attitude and a willingness to learn.
- Bilingual: Proficiency in both English and French is required
Why Xero?
Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond, and that includes our candidates. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience, but you could be just the right person for this role. If you are excited about working at Xero, but your past experience doesn't align perfectly, we encourage you to apply anyway.
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance and dental reimbursement with vision allowances, a healthcare spending account, fertility and family forming financial support, wellbeing and sports programmes, employee resource groups, 26 weeks of parental leave for primary caregivers, an Employee Share Plan, beautiful offices with shared meals, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
Xero Compensation & Benefits Highlights
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Leave & Time Off Breadth — Paid time off is extensive in the U.S., including 21 days of annual leave, 10 wellbeing days, five “Xtra” days, three year‑end company holidays, and a paid volunteer day. Feedback suggests this structure provides meaningful flexibility for rest and personal needs.
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Parental & Family Support — Primary caregivers receive 26 weeks fully paid leave and partners receive six weeks, with additional family‑forming support available. Feedback suggests this depth of caregiver support stands out within the package.
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Wellbeing & Lifestyle Benefits — Employees have access to Modern Health coaching/counseling, Carrot fertility benefits, and an employer‑funded ThrivePass wellbeing allowance. Feedback suggests these offerings create a holistic wellbeing layer beyond standard medical coverage.
Xero Insights
What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.
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Xero Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
