Role Details
Location: US
Work Arrangement: Remote
Type of Support: Inbound and outbound calls
Contract Duration: Full-Time
Training Schedule: Monday - Friday, 9:00 am - 6:00 pm ET
Work Schedule: Monday - Friday, 11:00 am - 8:00 pm ET
Expected Start Date: ASAP
About Us
PartnerHero is now Crescendo — a stronger, bolder force in customer experience.
Crescendo represents growth, momentum, and transformation. By bringing together PartnerHero’s world-class outsourcing expertise and Crescendo’s innovation in customer experience and operations, we’re setting a new global standard.
We deliver Augmented AI — the powerful combination of agentic AI and real human expertise — giving our partners scalable, 24/7 support in any language without compromising quality or empathy.At Crescendo, we don’t just connect talent with opportunity — we elevate businesses and people worldwide. Our integrated technology, global reach, and people-first culture empower teams to thrive and partners to grow faster.
Welcome to Crescendo. Welcome to what’s next.
The Role
As an Inbound Customer Support Specialist at Crescendo, you'll be on the front lines of helping our clients' customers. You'll help navigate them through account creation, and website navigation, as you assist with scheduling their first appointment with their provider. You’ll answer their questions, solve their problems, and make sure they have a great experience. You’ll be a key part of our team, providing excellent service and representing our clients positively.
What You’ll Do:
- Answer inbound calls from customers and provide helpful support
- Listen to customers' needs and find solutions to their issues
- Provide accurate information about products or services
- Document customer interactions and issues in our systems
- Follow established processes and guidelines to ensure quality service
- Work as part of a team to achieve customer satisfaction goals
- Participate in training sessions to improve your skills and knowledge
- Stay up-to-date on product and service information
- Escalate complex issues to senior team members when needed
- Help create a positive experience for every customer
What We Expect From You:
- Have a strong desire to help customers and solve problems
- Be reliable and ready to support customers during your scheduled hours
- Be a team player and work well with others
- Be able to learn and adapt to new information and processes quickly
- Have good communication skills, both written and verbal
- Be comfortable using computer systems and software
- Be flexible and willing to help out where needed
What You’ll Get In Return:
- Remote working arrangements
- Competitive base salary
- Generous paid time off
- Comprehensive benefits package including medical, dental, and vision options
- Competitive retirement benefits
- Access to free posture-based fitness workouts from home paid Sabbatical Leave
- Training and professional development opportunities
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What We Do
PartnerHero is the BPO for companies that care about quality and people. We connect talented and capable people from all over the world with innovative companies who care about business metrics and values. We're big fans of integrity, finding the right fit, and bringing opportunity to places that have traditionally been left behind. We specialize in Customer Support, Trust & Safety, Quality Assurance and Software QA. Visit our website and drop us a line.
