At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success—and together, we’ll create the conversations of tomorrow. Brandwatch’s award-winning consumer intelligence and social listening solutions empower brands and agencies to thrive in a fast-moving digital world. As part of Cision, Brandwatch combines social analytics with media intelligence to deliver end-to-end insights that drive impact.
About the Role
As a Customer Success Manager, you will manage a high-volume portfolio of customers through a tech-touch first engagement model. Your focus is to ensure customers realize value at scale by driving product adoption, engagement, and retention through structured workflows, digital experiences, and targeted interventions. You will leverage tools like Planhat, automation, and customer signals to proactively identify risk, trigger outreach, and guide customers toward success—while partnering cross-functionally to deliver a seamless customer experience. German and English is required for this role.
What You’ll Do
Manage a broad portfolio of Enterprise and Commercial customers using a scalable, one-to-many engagement model Deliver value through digital touchpoints, including webinars, email campaigns, in-app messaging, and group sessions
Monitor and act on customer health signals (usage, engagement, sentiment) to proactively mitigate risk and drive adoption
Execute playbooks and workflows to support onboarding, product adoption, renewal readiness, and expansion opportunities
Support customers in achieving their goals through structured success journeys and best practice guidance
Identify and escalate at-risk accounts or high-impact opportunities for Sales or higher-touch CS coverage Maintain accurate data in the customer success platform (e.g., Planhat), including engagement, risks, and lifecycle stage
Contribute to the development and optimization of scaled CS programs, content, and automation workflows
Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience
What You Bring
Proficient in German and English
1-2 years of experience in Customer Success, Account Management, or related SaaS roles
Experience managing high-volume account portfolios or working in a scaled/tech-touch model
Strong communication skills, with the ability to engage customers effectively in one-to-many formats
A data-driven mindset—comfortable interpreting usage data and customer signals to inform actions
Highly organized with the ability to manage competing priorities at scale Proactive, solutions-oriented, and comfortable working in a fast-paced, evolving environment
Experience working with CRM/CS platforms (e.g., Planhat, Salesforce)
Nice to Have
Experience in digital customer engagement programs Familiarity with customer lifecycle automation, segmentation, and playbook design Knowledge of social listening, media intelligence, or marketing analytics platforms Experience creating or delivering customer-facing content (webinars, guides, onboarding materials) Basic understanding of data analytics or reporting tools
Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties.
Skills Required
- Proficiency in German and English
- 1-2 years of experience in Customer Success, Account Management, or related SaaS roles
- Experience managing high-volume account portfolios or working in a scaled or tech-touch model
- Strong communication skills for engaging customers through one-to-many formats
- Data-driven approach and ability to interpret usage data and customer signals
- Strong organization and ability to manage competing priorities at scale
- Proactive, solutions-oriented approach in a fast-paced environment
- Experience with CRM or customer success platforms such as Planhat or Salesforce
- Experience in digital customer engagement programs
- Familiarity with customer lifecycle automation, segmentation, and playbook design
- Knowledge of social listening, media intelligence, or marketing analytics platforms
- Experience creating or delivering customer-facing content such as webinars, guides, or onboarding materials
- Basic understanding of data analytics or reporting tools
Cision Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cision and has not been reviewed or approved by Cision.
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Leave & Time Off Breadth — Time off and paid holidays, including days like Martin Luther King Jr. Day and Juneteenth, are highlighted alongside flexible or unlimited PTO and volunteer time. Feedback suggests this breadth of leave and schedule flexibility meaningfully supports work–life balance.
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Healthcare Strength — Core medical, dental, and vision coverage are offered with FSA/HSA options, plus an EAP and dedicated mental‑health resources such as Headspace. Feedback suggests these health and wellbeing elements are a solid part of the total package.
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Retirement Support — A 401(k) program is available at date of hire with traditional and Roth options administered via Fidelity, with employer matching and vesting described in plan materials. Feedback suggests this provides mainstream retirement support even if not described as market‑leading.
Cision Insights
What We Do
Cision is a leading global provider of earned media software and services to public relations and marketing communications professionals. Cision’s software allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact. Cision has over 4,800 employees with offices in 24 countries throughout the Americas, EMEA, and APAC.
