At AT&T we´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improve lives, and allow millions to share the stories and experiences that matter.
As a Bilingual Credit Analyst Representative, you will:
-Play a critical role in connecting customers to new services and protecting revenue losses. Partnering with our U.S.-based sales teams -and occasionally with the end user directly-.
-You’ll review customer credit files and existing account activity to make approval decisions for new service activations.
-We’ll rely on your analysis to spot trends and make sound business decisions that protect the company and our customers from revenue losses associated with fraud and non-payment.
Requirements for this opportunity:
- Native / Bilingual Proficiency- highly fluent (native) in English comprehension, speaking and writing.
- High school education (some college is a bonus).
- 2 years of related experience – customer service, billing, collections, loss prevention.
- The ability to communicate effectively with customers, employees, and all levels of management via telephone, chat, email, and in-person.
- Experience using a Windows-based PC.
You will need to be available to work from our office in Toreo, Naucalpan for a 8-hour shift a day (40-hour weekly shift) during our hours of operation – Monday to Saturday, 7:00am-8:30pm.
Your 8-hour shift is assigned to you by your manafer within the working hours window.
In exchange, we offer:
- Monthly gross salary MXN $24,300
- Monthly Grocery Vouchers MXN $3,146
- Monthly Restaurant vouchers MXN $2,517
- Life Insurance
- Savings Fund
- SGMM
- 30 days of Christmas Bonus
Your future is calling. Apply today!
Weekly Hours:
40Time Type:
RegularLocation:
Naucalpan De Juarez, Estado de Mexico, MexicoIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Skills Required
- Native/Bilingual proficiency in English (highly fluent in comprehension, speaking, and writing)
- High school education
- Some college (preferred)
- 2 years related experience (customer service, billing, collections, loss prevention)
- Effective communication via telephone, chat, email, and in-person
- Experience using a Windows-based PC
- Available to work on-site in Toreo, Naucalpan for assigned 8-hour shifts within Monday–Saturday 7:00am–8:30pm
AT&T Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AT&T and has not been reviewed or approved by AT&T.
-
Healthcare Strength — Health coverage spans medical, dental, vision, and mental health services, plus a personal healthcare team, wellness apps, and supplemental options such as fertility care, cancer support, doula services, and wigs for chemotherapy. These comprehensive offerings are portrayed as supporting a wide range of employee needs.
-
Leave & Time Off Breadth — Paid time off includes vacation, holidays, sick days, caregiver time, parental leave, and adoption assistance, with some roles reaching about 23 days of PTO after several years. Community volunteer days and flexible time off options add further support for work-life balance.
-
Wellbeing & Lifestyle Benefits — Employees receive sizable service discounts like 50% off most wireless plans and broadband, along with savings on travel, event tickets, and insurance. Additional workplace perks such as hybrid work models and relocation assistance contribute to overall value.
AT&T Insights
What We Do
Bring us your biggest career aspirations. Share your boldest dreams. This is a moment to get energized. Through 5G and Fiber, AT&T provides connectivity that leads to smarter homes, safter communities, higher quality health care and more life-changing innovations. With AT&T, Connecting Changes Everything.
Gallery
