Bilingual Collector

Now hiring for Bilingual Collectors I & II in Sioux Falls, SD.

Full Time Shift: 10am-7pm Monday-Friday (NO weekends)

Collector I Pay Range: $15 - $18

Collector II Pay Range: $18 - $20

Bonus: Monthly bonus opportunities

Bilingual Pay: $2.00/hr upon successful completion of a bilingual skills assessment

Enjoy our perks like:

• Free snacks in the office
• 14 paid holidays every year
• The best work culture you’ve ever known!

Full timers also enjoy:

• 3-week vacation accrual
• 401(k) + company match up to 4%
• Long Term Incentive program
• Medical, dental, and vision coverage
• Annual HSA contribution of $1,600
• Life insurance, disability, and critical illness
• Tuition reimbursement program
• Paid Parental Leave
• $2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day
• Community funds, wellness funds, and more

Job Description:
The Bilingual Front End Collector has the privilege of helping develop life-long relationships with borrowers, clients, and team members. At Launch, the expectation is that our team supports and champions a culture of innovation, creativity, and resolution to continually enhance our processes, our systems, borrowers’ experience, and the environment for our team members. Every day our team has the opportunity to utilize their strengths, leverage other team members’ strengths and incorporate Launch’s core values: Collaboration, Integrity, Innovation, Trust and Commitment.
This role is primarily responsible for reaching out to borrowers to secure payment for past due accounts and driving borrowers to repayment options that best fit their individual situations.
Responsibilities:

• Provide exceptional service to Launch borrowers who have questions or require assistance with their account
• Build relationships working directly with our client’s customers (borrowers) via inbound and outbound phone contact and written correspondence
• Complete outbound calls to support the goal of rectifying delinquency by securing payment to bring account to current
• Confirm and update account information
• Secure a Promise to Pay and track to a ‘closed’ promise (payment received)
• Secure new online enrollment and/or mobile app download
• Secure new ACH (recurring payment) enrollment
• Update accounts into an eligible forbearance when all other options for payment have been exhausted
• Support inbound borrower service interactions
• Document all activities transacted with/on Launch borrower’s/accounts using the systems platforms provided by management
• Process servicing transactions including payments, postponements, and other account status changes
• Effectively resolve customer complaints with a sense of urgency by completing the appropriate documentation and reporting
• Engage, interact, and collaborate with Launch’s operations team members throughout the mid to late-stage collections and claim charge-off stages
• Ensure full compliance with consumer lending regulations, established procedures, and policies of Launch
• Represent and communicate the mission and values of Launch Servicing
• Act as a total team player
• Perform ad-hoc assignments, duties and contributing to special projects as assigned

Education & Other Minimum Requirements:

• Speak fluent English and Spanish (a fluency test will be administered)
• BS/BA or equivalent work experience
• 1-5 years of experience in a collection and/or outbound borrower outreach role
• Regular and reliable attendance
• Demonstrated ability to communicate effectively in written, verbal and interpersonal interactions
• Self-motivated with a high level of initiative and accountability able to work in less structured environment
• Demonstrated ability to be flexible and adjust to changing responsibilities on any given day
• Demonstrated ability to manage assigned tasks, prioritize work and meet deadlines
• Strong desire to succeed and possess a positive work attitude
• Comfortable with a dynamic, ever changing work environment
• Willing and able to work a varied schedule with flexible hours
• Proven organization ability and solid attention to detail
• Proficiency in Microsoft Office Software and web-based applications
• Ability to perform the essential functions of the position with or without accommodations

Qualities we look for in our candidates:

• An eagerness to learn and grow your skills.
• A drive to succeed, a sense of urgency, and a passion for the work.
• All-around good team leaders who are approachable and dedicated to helping others succeed.

Learn more about our benefits by viewing our 2024 Employee Benefits Brochure.

Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise.

Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management.

Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015. 

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.