Bilingual Collections Associate I (English/Spanish)

JOB TITLE: Bilingual Collections Associate I (Spanish/English)

LOCATION: Las Vegas, Nevada

HOURLY RATE: $21.00/HR

WORK SCHEDULE: Open

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 16,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected.  Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

The Role:

The team at Sunbit is looking for a self-motivated and ambitious Bilingual Collections Associate I for our Las Vegas, Nevada office. Your primary responsibility will be to contact our valued customers with overdue accounts and work together to find a resolution. Additional key duties include monitoring accounts to identify outstanding debts and collecting the overdue amount or negotiating a payment plan to collect payments in installments. This will be an hourly position that requires schedule flexibility with possible nights and/or weekends.

Please Note: This position is in a Call Center, in office (non-remote) environment

Requirements

What You’ll Be Doing:

• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect the payment in installments
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Comply with all federal and state rules and regulations governing collections

What You Bring to the Table:

• 2+ Years Collections experience
• Prior Call Center experience (both B2B and B2C experience is a plus)
• Good listening skills
• Strong communication and negotiation skills
• Patience and stress management
• Problem-solving and critical thinking skills
• Friendly and helpful phone demeanor
• Basic technical troubleshooting skills
• Strong typing and computer skills

Perks Included: 

• Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list 
• Mission driven + empowered + collaborative environment
• State of the art customer care contact center
• Competitive pay and stock options
• 12 days of PTO your first year with increases thereafter + Holiday Pay
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching 
• Casual Dress
• Other fun team events and Spirit Days
• Open door policy / Open office floor plan

Cultural Competencies for Success at Sunbit:

• Serve others before self - Service oriented mindset
• Own the impact - Take pride in effectively managing payroll on a daily basis
• Connect genuinely - Effectively connect with internal stakeholders
• Act fast - Respond to internal team members in a timely manner
• Include always - Work closely with Accounting team and actively welcome peers within the organization
• Innovate for good - Continuously help our internal team create efficient processes

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

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