Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
This is a hybrid role (4 days in the office / 1 day remote).
As a member of the Client Technical Support L1, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure prompt and effective bug and issue resolution.
The ideal candidate will be analytical and have an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms.
If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will both challenge and reward you as part of a team that is building one of the world’s strongest brokerage brands.
Responsibilities:
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with a focus on wide-scale technical issues
Requirements:
- Bachelor’s degree, preferred if in a technical field
- 1+ years in a client-facing support role
- 1+ years of experience working with Windows and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative and desire to learn new skills/technologies and remain up to date with the latest trends; a real passion for solving technical problems
- Experience with financial products and services is a plus
- Excellent command of written and spoken English & Portuguese
To be successful in this position, you will have the following:
- Self-motivated and able to handle tasks with minimal supervision.
- Superb analytical and problem-solving skills.
- Excellent collaboration and communication (Verbal and written) skills.
- Outstanding organizational and time management skills.
- Competitive salary, annual performance-based bonus and stock grant
- This position is eligible for overtime pay
- Retirement plan 401(k) with a competitive company match
- Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium.
- Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
- Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
- Corporate events, including team outings, dinners, volunteer activities and company sports teams
- Education reimbursement and learning opportunities
This role's anticipated base salary range is $65,000 to $70,000 annually based on skill's and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more.
Skills Required
- Bachelor's degree, preferred if in a technical field
- 1+ years in a client-facing support role
- 1+ years of experience working with Windows and Mac, software support, connectivity support
- Excellent verbal and written communication skills and ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative and desire to learn new skills/technologies
- Experience with financial products and services is a plus
- Excellent command of written and spoken English & Portuguese
Interactive Brokers Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Interactive Brokers and has not been reviewed or approved by Interactive Brokers.
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Healthcare Strength — Health coverage is described as comprehensive, with company-covered premiums available in some plans, plus dental and vision. Wellness incentives and accessible care benefits contribute to the perceived value of the package.
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Strong & Reliable Incentives — Total compensation commonly includes discretionary bonuses and stock grants that enhance earnings. These elements are frequently cited as meaningful parts of overall pay.
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Pay Growth & Progression — Annual pay increases are mentioned across multiple roles. This supports a perception of steady early-stage progression.
Interactive Brokers Insights
What We Do
Rated #1 Best Online Broker in 2022 for 5 consecutive years by Barron's. Interactive Brokers Group (Nasdaq: IBKR) and its predecessor companies have been building trading technology for over 44 years. Interactive Brokers Group’s consolidated equity capital exceeds $10 billion. Throughout its history, the company’s mission has remained unchanged: Create technology to provide liquidity on better terms. Compete on price, speed, size, diversity of global products and advanced trading tools. Interactive Brokers LLC is a member of NYSE, FINRA, SIPC. For more information, visit: ibkr.com
