The Role
ABOUT MAPLE
Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, nurse practitioners and other types of health providers.
We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.
We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.
THE POSITION
We’re hiring Bilingual Client Success Coordinators to join our Client Success team. We have multiple openings supporting different partnership programs at Maple, all focused on helping organizations successfully deliver Maple’s healthcare services at scale.
In this role, you’ll provide day-to-day coordination and operational support for a portfolio of partner programs. You’ll help keep programs running smoothly by managing workflows, maintaining accurate records, preparing reports, and supporting partner communications.
This role is ideal for someone who enjoys bringing structure to complexity, communicating clearly, and contributing to meaningful work that improves access to healthcare, while growing a long-term career in Client Success.
YOUR IMPACT
- Keep client success workflows running smoothly by maintaining accurate records, trackers, and internal systems.
- Prepare clear, timely reports and documentation that support partner engagement and program transparency.
- Coordinate meetings, follow-ups, and partner communications with professionalism and care.
- Triage questions, issues, or escalations and route them to the appropriate internal teams for resolution.
- Maintain up-to-date information in Salesforce, including contacts, milestones, and program details.
- Identify process gaps and contribute ideas that improve efficiency and scalability.
- Support cross-functional initiatives across Client Success, Marketing, Product, and Operations.
- Help partners — and the people they serve — feel informed, supported, and confident in their experience with Maple.
WHAT SUCCESS LOOKS LIKE
In your first 90 days, you’ll build a strong foundation in Maple’s tools, workflows, and partnership models. You’ll take ownership of core coordination tasks, build trust with teammates and partners, and contribute reliably to day-to-day program operations. Your impact will show up in the consistency, clarity, and follow-through you bring to your work.
Over the next 12 to 18 months, you’ll grow into a subject matter expert on Maple’s partnership programs and operational workflows. You’ll help strengthen recurring processes, support onboarding and renewals, and contribute ideas that improve how we scale client success across multiple programs. You’ll play a key role in maintaining reliable delivery while helping the team operate more efficiently over time.
CANDIDATE PROFILE
- 2+ years of administrative or coordination experience in a client-facing or customer-facing environment.
- Fluency in French and English — able to communicate clearly, professionally, and confidently with French-speaking clients and stakeholders.
- Detail-oriented with a track record of producing accurate, high-quality work at pace.
- Excellent written and verbal communicator — you keep stakeholders informed and interactions smooth.
- Tech-savvy and comfortable navigating tools like Google Workspace and CRMs (Salesforce is an asset).A self-starter who anticipates needs, takes initiative, and follows through reliably.
- Highly organized, dependable, and calm under pressure — you bring order to fast-moving environments.A team-first collaborator who asks questions, shares knowledge, and supports collective success.
- Motivated by purpose and excited to support organizations in improving access to healthcare.
Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know.
OUR CORE VALUES
- We are a team: We’re team Maple. We’re better together. We support each other, face challenges collectively, and are united in a belief that we can make a positive difference in healthcare, as one.
- We can do big things: We’re bold. We know that if we push the boundaries, and inspire each other to dream bigger and think differently, we will realize our incredibly ambitious goals.
- We celebrate wins and own mistakes: We empower each other to own our contributions. We celebrate and learn from our achievements, and we recognize and learn from our mistakes.
- We get better every day: We never settle. We’re always learning and improving, always seeking feedback, and we tackle challenges with a belief that better is always possible—in ourselves, our processes, our products and our services.
- We’re all the way in: We’re fully committed. We strive for excellence, are driven by our purpose, and we act with urgency to fulfill it every day.
- Competitive benefits package: Health, dental, counselling, and life insurance coverage to care for you and your loved ones.
- Health spending account: Extra funds for wellness essentials like eyeglasses, therapy, and more.
- Maple access: Virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations.
- Flex Benefits Budget: You’ll receive an annual flex budget to support your growth and well-being. A portion of this budget is dedicated to learning and development through our Branch Out Budget, with the remaining amount flexible to use toward wellness expenses, additional learning, or a one-time contribution to your GRSP, so you can invest in what matters most to you.
- Paid health Days: 10 extra days for when life happens—rest, appointments, or caregiving included.
- Destination5: Work internationally in eligible countries for up to 5 days per year.
- Retirement savings plan: Invest in your future with our group retirement savings plan.
- Job type: Existing vacancy, full-time
- Hiring manager: Team Lead, Client Success
- Location: Fully remote within Canada OR hybrid for Toronto based candidates
- Start date: March/April 2026
- Vacation: 3 weeks
WORKING AT MAPLE
We want you to love working at Maple—feeling challenged, supported, and cared for. Just as we strive to grow and improve, we encourage you to embrace the same mindset as you work toward your personal best. Together, we can learn, develop, and power the future of healthcare. At Maple, your success is our success.
We care about your health and well-being. Here’s how we’ve got you covered:
The pay range for this role is $58,000 – $67,000 + variable compensation. Offers can vary depending on skills, experience, and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.
OTHER
Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.
USE OF AI
At Maple, we do not currently use Artificial Intelligence (AI) or automated tools to screen, assess, or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.
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The Company
What We Do
About Maple Maple is a virtual care platform that allows Canadians to see a doctor online within minutes — 24 hours a day, seven days a week. Patients can securely text, audio, or video chat with a Canadian-licensed doctor for diagnosis, treatment, and prescriptions. We also offer a wide variety of specialties such as dermatology, endocrinology, and mental health therapy, which can be booked in under 72 hours. Incorporated in 2015, Maple has been operating in Canada since late 2016. We initially launched in Ontario and now offer services in every province and territory of Canada. About our vision Maple is defined by three words — simple, connected, and human. It should be simple to access healthcare. That’s why we created a platform that’s easy to use for Canadians of all ages, abilities, and technology education levels. Healthcare should be connected. We believe that in the future, the majority of wellness and medical care interactions will occur digitally. Our vision is to have Maple be the primary vehicle for healthcare providers to deliver patient care. Maple is on its way to becoming an open-source system to facilitate wellness and care encounters. Maple boasts a streamlined user experience, integrated digital health record keeping, and tools for continuity of care within Canada’s broader healthcare system. The human aspect of medicine should never be forgotten. Our healthcare providers are passionate about what they do, and are dedicated to improving patients’ lives with each virtual care visit. About our team We’re a tightly-knit group of people who are committed to improving the lives of others. We have an ambitious vision, and we’re excited for our team to continue growing.
