Bilingual Business Process Analyst - Remote

Requisition Number: 2353447
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together
This position is a Bilingual Business Process Analyst role supporting the translation of UnitedHealthcare (UHC) benefit and/or transactional materials, primarily from English to Spanish and, on occasion, from Spanish to English. These materials require both accurate translation and precise formatting to ensure alignment with the original source files.
The role entails comprehensive bilingual document reviews (English to Spanish and vice versa, as applicable), as well as end to end management of the translation process across multiple Language Service Providers. Primary responsibilities are outlined in greater detail below.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:

• Work in a cross-functional and fast-paced team to manage the translation of marketing and member benefit materials into different languages and alternate formats
• Ability to independently manage multiple tasks and projects with minimal supervision
• Project Management duties including receipt, review, translation, or delegation to one of several Language Service Providers
• Coordinate and retrieve multiple price quotes for translation, formatting, and other ancillary fees along with service delivery and risk assessment before awarding projects accordingly
• Work with upstream requesters and downstream Vendor contacts to meet project deliverables while ensuring both requester and vendors are meeting requirements
• Perform comprehensive and/or partial reviews of initial translated files or audio files against source files
• Flag appropriate Linguistic, Compliance or Formatting related defects, note suggested edits and work with in-house or third-party Language Service Providers on suggested edits
• Update your project tracker(s) accordingly and accurately throughout each day and for each project assigned
• Reconcile Invoice details, amounts and GL codes used for billing each project at the beginning of each month for the prior month billing period and point out inconsistencies accordingly to billing vendor
• Provide administrative support for the team by completing internal inspection audits following department procedures
• Log daily productivity and defective counts in department Database
• If instructed, monitor and record time-study data related to each testing project.
• May also include project support of new technology testing and implementation where it involves Translation Memory, Style Guide, Glossary updates, Project Intake site, including User Acceptance Testing
• Assist with peer or new Employee training as needed
• Work and collaborate with other team members from time to time
• Provide flexibility to assist with other assignments as needed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 2+ years of professional experience driving tasks/projects to completion within set deadlines
• 1+ years of experience in project management experience or equivalent experience in Linguistic Services
• 1+ years of experience with Healthcare or Medical related materials, acronyms or terms and CMS compliance requirements for materials and data security including protected health information
• Intermediate level proficiency with Excel and Word
• Ability to be detail oriented and solid organizational and communication skills
• Bilingual (English and Spanish). Fluent with both written and verbal business professional skills

Preferred Qualifications:

• 1+ years of experience with User Acceptance or application Testing
• 1+ years of experience with Smartsheet
• 1+ years of project management experience
• Experience performing material creation, translation services and/or User Acceptance Testing
• Proven knowledge and prior use of Pivot Table, Countif, and V-Lookup functions within Excel
• Proven knowledge of healthcare related documentation including benefit, transactional and marketing materials
• Experience with Access, ECG Quick Connect, PowerPoint, Visio, Adobe PDF, Outlook, Power Automate, Power Business Intelligence and MS Teams applications
• Ability to be approachable and possess a positive team-oriented nature
• Ability to build and establish positive working relationships with customers, vendors, leadership
• Ability to be flexible to work OT during peak months (Jun thru Aug and/or Nov/Dec)

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.