Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.
***If you are currently involved in the on campus recruiting process, please only apply to the job posting link provided by the ISN Recruiting Team or via your campus careers site***
Start Date – June 2025
ISN: Where your language skills make a difference
Are you fluent in English and Portuguese? Do you enjoy helping people and solving problems? Do you want to work for a company that values your talents and supports your growth?
If you answered yes to these questions, then you might be the perfect fit for our Customer Operations team at ISN, the global leader in contractor and supplier management.
As a Business Development Associate, you will use your language skills to communicate with clients and colleagues from different countries and cultures. You will provide proactive service and support to our customers, answer their calls and inquiries, troubleshoot their issues, and participate in sales and marketing projects.
Who should apply?
You are the ideal candidate if you have:
- Excellent verbal and written communication skills in English AND Portuguese
- A customer service orientation and a passion for helping others
- A desire to work with people and engage in verbal interaction over the phone
- A career aspiration to start in Customer Service and progress into B2B sales
- Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
- A diligence for in-depth learning of software programs and new concepts
- Strong retention skills and patience for difficult troubleshooting scenarios
Requirements
- Bachelor’s degree from an accredited university and/or equivalent work experience
- Advanced fluency in English AND Portuguese (written and verbal) required
- Desire to work in customer service and move into B2B sales within 12-24 months
- Ability to work in office at least 3 days a week
- Authorized to work in the U.S. and will not require visa sponsorship now or in the future
Training
At ISN, we believe in investing in your success. That’s why we offer an 8-week training program that will equip you with the skills and knowledge you need to excel in your role. You will learn from experienced trainers and mentors in the areas of soft skills development, customer service excellence and ISN products and services. This training period is a crucial part of your journey at ISN, and it requires your full commitment and attendance every day.
Compensation
Non-Exempt Base Pay: $37.50 per hour, paid bi-weekly with opportunity to earn $5,000 - $11,000 annual target incentives. Total annual potential compensation $83,000 - $89,000.
Employees consistently using their bilingual language skill as an essential part of their normal job duties will be eligible for a Language SME bonus up to 10% of their annual salary.
Interview Plan
- HR Initial Assessment (Virtual)
- 1st Round Interview (Virtual)
- 2nd Round Interview (In-Person)
- Final Interview (Phone)
- Start date June 2025
ISN Benefits*
- 100% company-paid monthly insurance premiums for employees and dependents
- Medical, Dental, Vision, and Life Insurance
- Employee assistance program
- 4% retirement matching
- Long-Term & Short-Term Disability Coverage
- Paid time off
- 0-1 year – 15 day (pro-rated first year)
- 1-5 years – 20 days
- 5-10 years – 25 days
- 10+ years – 30 days
- Holidays – 13 paid holidays
- Monthly cell phone reimbursement
- Complimentary parking space or monthly reimbursement for DART public transportation
- Team-building activities and events, including quarterly kick-off meetings and community volunteer day
- Matching charitable gift program
- Professional development & training opportunities
- Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
- Business casual, jeans allowed
*All benefits are subject to change with notice to the employee
Employees must be within a commutable distance to the Dallas, TX office and be willing to come into the office 3 days per week and for required trainings, events, team activities, and meetings.
All job offers will be contingent on successful completion of a drug screen and background check.
ISN does not provide work visa sponsorship for this position (such as H-1B visa sponsorship in the United States). Applicants for employment must possess work authorization/right to work without the need for sponsorship by the employer now or in the future.
ISN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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What We Do
Established in 2001, ISN® is the global leader in contractor and supplier management. We support nearly 700 Hiring Clients in capital-intensive industries to help manage over 75,000 contractors and suppliers with operations in more than 80 countries. ISN is headquartered in Dallas, Texas with additional offices in Calgary, Sydney, London, Dubai, Los Angeles, New York, Toronto, Mexico City, Perth and Auckland.
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