Bilingual, Background Screening Manager

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing 

We are seeking a highly motivated Bilingual Manager, Background Screening team to oversee and enhance our background screening processes. This role will be responsible for ensuring compliance with company policies, industry regulations, and legal requirements while driving efficiency and accuracy in background checks for new hires.

At CIBC we enable the work environment most optimal for you to thrive in your role.  You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.  Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.    

How you’ll succeed

• People management - Provide subject matter expertise to a group of background screening analysts and manage performance by providing direct support to analysts by addressing questions, conducting reviews, and offering guidance
• Risk Assessment and Mitigation - Identify and assess potential risks within background screening processes. Analyze fraud trends and collaborate with Corporate Security to develop risk mitigation strategies. Create and enforce procedures to minimize risks, ensuring compliance controls are integrated into daily activities
• Process Efficiency - Identify opportunities to enhance the screening process model, mitigating risks associated with onboarding and internal threats. Proactively identify emerging risks and provide solutions for effective mitigation plans
• Oversight - Oversee daily operations, investigative activities, workflow and queue management ensuring efficiency and timely responses
• Organization - Oversee requests from various stakeholders and thoughtfully manage the escalations
• Process optimization - Identify opportunities to enhance screening efficiency, accuracy, and turnaround times
• Reporting & Analysis - Prepare reports for senior and executive management
• Management Responsibilities - Maintain data in the Background Screening manual, applications, shared drives, and mailboxes. Exhibit professionalism and discretion when handling sensitive and confidential information
• Continuous Improvement - Establish and maintain a culture of continuous improvement based on best practices while adhering to confidentiality protocols. Lead process improvements from proposal to implementation, ensuring effective changes. Document procedures and communicate changes through presentations for the leadership team and analysts.
• Compliance - Ensure HR background screening processes comply with federal, state/provincial, and local regulations. Deliver background screening checks in accordance with service standards and CIBC policies.
• Exception Review - Utilize decision-making skills to identify fraudulent or high-risk activities and take timely actions, considering impacts on Fraud Management and CIBC.

Who you are 

• You’re driven by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. Must have experience using advanced Microsoft Excel skills. 
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability. 
• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 33rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, People Management, Process Improvements, Relationship Management, Teamwork