Job Description:
Role Summary/Purpose:
The Bid Desk Manager leads enterprise-wide competitive bidding events (RFx and e-auctions) across all business units. This role serves as a key liaison between Business stakeholders, Sourcing leaders, P2P/S2P teams, and Suppliers to deliver compliant, efficient, and value-driven procurement outcomes. The role owns bid event execution, governance and controls, stakeholder enablement, reporting, and continuous improvement—including identification of automation/AI opportunities.
Essential Responsibilities:
Bid Event Leadership (RFx / e-Auctions)
- Serve as the primary liaison among internal requesters, Sourcing, P2P/S2P teams, and suppliers for competitive bidding activities.
- Lead end-to-end execution of competitive events, including RFx development, supplier communications, event administration in Coupa, and multiple e-auction formats.
- Coordinate bid analysis, supplier evaluations, and result communications; provide clear award recommendations aligned to business requirements.
- Negotiate with designated suppliers for quick-bid commodities and document saving outcomes per policy.
Opportunity Identification & Value Delivery
- Analyze historical purchase data and tail-spend to identify, prioritize, and expand opportunities for competitive bidding.
- Drive procurement initiatives that improve cycle time, productivity, and total cost by introducing and sustaining supplier competition through bidding.
Governance, Risk, Controls & Compliance
- Establish, monitor, and enforce controls supporting a compliant competitive bidding process.
- Monitor and review Procurement and Sourcing controls and compliance; ensure appropriate approvals and documentation are maintained.
- Monitor process workflows to support timely requisition submissions and clean handoffs across the S2P/P2P lifecycle.
Stakeholder Support & Customer Service
- Provide Tier-2 customer care support for escalations, complex inquiries, and issue resolution related to sourcing events and purchasing workflows.
- Partner cross-functionally with S2P and Business teams to streamline purchasing processes and improve the end-user experience.
Reporting, Supplier Performance & Enablement
- Develop and maintain various dashboards and reports for multiple commodities such as cycle time, participation, compliance, savings, exceptions and supplier performance
- Conduct quarterly supplier performance/feedback calls with designated suppliers to drive service and process improvements.
- Deliver training and awareness sessions for suppliers and internal stakeholders on process changes, expectations, and compliance requirements.
Continuous Improvement, Automation & Innovation
- Lead process improvement initiatives to reduce manual effort, eliminate redundancies, and strengthen controls.
- Identify and propose automation/AI opportunities to improve efficiency, data quality, and customer experience.
Contracting Support
- Create non-strategic contract records for specific commodities by completing required metadata fields in the CLM tool and ensuring alignment with sourcing outcomes.
Qualifications/Requirements:
- Education: Bachelor’s Degree in Commerce/ Finance or related field (or equivalent business-related experience).
- Experience: 7+ years procurement/sourcing/bid management experience (or 5+ years with a post-graduate degree).
- Baseline requirement: 5+ years Procurement or Sourcing experience.
- Tools: Proficiency with Coupa/Ariba or comparable tools and MS Office (Excel, PowerPoint, Word).
- Advanced analytical skills and basic negotiation capabilities with demonstrated experience managing competitive bid events (RFx and e-auctions)
- Strong interpersonal, written, and verbal communication skills
- Ability to work independently and effectively manage multiple stakeholders and priorities with little supervision
Desired Characteristics:
- Experience within Financial Service or Banking Industry
- Proven strong facilitation skills and experience delivering presentations
- Proven quantitative, analytical and basic negotiation skill set
- High enthusiasm and desire to work in fast paced, ever changing environment
- Proven ability to manage complex initiatives across multiple teams/platforms
- Effective project management skills with the ability to manage multiple workstreams and stakeholder groups.
- Experience with Coupa ERP platform integrated within S2P/P2P environments.
- Continuous improvement and operational excellence mindset; experience driving standardization and automation.
Grade : L09
Job Family Group:
SourcingSkills Required
- Bachelor's degree in Commerce, Finance, or related field (or equivalent business-related experience).
- 7+ years procurement/sourcing/bid management experience (or 5+ years with a post-graduate degree).
- Baseline: 5+ years Procurement or Sourcing experience.
- Proficiency with Coupa, Ariba or comparable procurement tools and MS Office (Excel, PowerPoint, Word).
- Demonstrated experience managing competitive bid events (RFx and e-auctions); advanced analytical skills and basic negotiation capabilities.
- Strong interpersonal, written, and verbal communication skills.
- Ability to work independently and effectively manage multiple stakeholders and priorities with little supervision.
- Experience within Financial Services or Banking industry.
- Proven facilitation skills and experience delivering presentations.
- Proven ability to manage complex initiatives across multiple teams/platforms and strong project management skills.
- Experience with Coupa ERP platform integrated within S2P/P2P environments.
- Continuous improvement and operational excellence mindset; experience driving standardization and automation.
Synchrony Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synchrony and has not been reviewed or approved by Synchrony.
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Parental & Family Support — Parental leave is described as extensive, with long paid leave for birthing parents and additional paid leave for all new parents. Backup childcare and eldercare options provide practical support for caregiving needs.
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Wellbeing & Lifestyle Benefits — Well-being offerings are broad, spanning integrated wellness tools, dedicated well-being coaches, and an enhanced assistance program. Reimbursements for activities like fitness apps, swimming lessons, art classes, and meditation, along with pet telehealth and adult orthodontia, reinforce lifestyle support.
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Fair & Transparent Compensation — Pay practices emphasize pay equity across gender and race and a high wage floor for U.S. hourly roles. These signals aim to underpin fairness in base compensation across the organization.
Synchrony Insights
What We Do
At Synchrony (NYSE: SYF), we’re changing what’s possible for people and businesses every single day. From offering financing options to creating innovative tech, we help make shopping go smoothly across a variety of industries, like retail, auto, travel and home. Synchrony is one of the largest issuers of store credit cards in the United States. We help consumers pay over time for important expenses, issue co-branded cards for small- and medium-sized business credit products, as well as offer consumer savings products through Synchrony Bank. So, how can we change what’s possible for you?
