BI Operations Engineer

Company Description

Mobica | Be Extraordinary_

Mobica helps businesses build pioneering experiences for their customers. Headquartered in Manchester UK with offices across Europe and US, we partner with businesses across multiple industries - from aerospace to finance and semiconductors to automotive - providing them with access to incredible talent and engineering expertise across the entire technology stack

Mobica Way

• Well-known Clients and Projects focused on the Technologies of Tomorrow - our work is already all around you. Almost all of our long term customers are instantly recognisable global brands developing some of the most interesting products and services you are using today and will use in the future. Our expertly crafted software underpins many of today’s amazing customer experiences. When you join us, you'll be both challenged and supported, and you'll be a part of something extraordinary. 
• Empowered Mobicans driving their own careers – we empower our people to develop their skills and move forward in their careers. Our people are treated like partners, are encouraged to share knowledge and push the boundaries. We are there to help you with the opportunities to advance, learn and grow.
• Ideas are prioritised over Hierarchy and Biases - in Mobica you are listened to and valued. We are building open communication and a safe environment. We've made it our mission to create a working environment where all team members feel welcome, protected from discrimination and have access to equal opportunities. 

• We believe that employees should be happy – Mobica is a place where talented minds are recognised, nurtured and valued. We are early adopters of the hybrid working practices, you define the way where you work more productive - at home or in the office - we will create the environment for that. In addition to the competitive salary you are getting access to a range of virtual, offline and on-site events and platforms where you can learn, brainstorm, challenge, express yourself or simply have some fun and get new friends. Fruit and snacks are in the office to make your mood good. 

Job Description

We are searching for a dynamic and skilled BI Operations Engineer to join our growing team. This role is perfect for a candidate who values diversity, inclusion, and equality, and is eager to embrace a collaborative DevOps culture. You will be responsible for building and supporting critical products at scale, while fostering innovation and contributing to our engineering-driven environment. Role is remote. 

In this role, you will be tasked with developing and maintaining technical solutions that empower other engineering, data, and business teams. These solutions will cover areas such as data streaming, computing, storage, data visualization, and business automation.

You’ll work in an agile environment, balancing new feature development with resolving bugs and supporting users. Your responsibilities will include automating infrastructure, ensuring reliability at scale, writing documentation, and providing technical support through tutorials and user guidance.

Key Responsibilities:

• Collaborate with engineering teams to maintain and troubleshoot BI and data visualization platforms such as Tableau, Power BI, Alteryx, and IBM Cognos Analytics.
• Work closely with AWS infrastructure teams on Windows and operating system patching, upgrades, and troubleshooting.
• Analyze data and logs from system databases to develop data pipelines and dashboards that ensure platforms are running optimally.
• Automate maintenance processes, streamline on-/off-boarding of users, and upgrade platforms to meet the latest features, security, and performance standards.
• Support day-to-day operational activities to ensure service continuity.
• Collaborate with global platform admins to align on automation, onboarding processes, and configurations.
• Gather requirements from end users, assist with platform migrations, and convert existing reports and dashboards.
• Lead workshops, knowledge transfer sessions, and participate in Communities of Practice to share best practices with users.

Qualifications

• Proven experience with Business Intelligence (BI) and Data Visualization platforms (e.g., Tableau, Power BI, Alteryx, IBM Cognos Analytics).
• Strong skills in maintaining, troubleshooting, and upgrading services, networks, and platform processes.
• Experience collaborating with AWS infrastructure teams on system patching and upgrades.
• A solid understanding of data extraction and analysis to build efficient data pipelines and dashboards.
• Experience automating processes and supporting operational teams in a fast-paced environment.
• Ability to engage with end users for requirement gathering and support during platform migrations.
• Passion for enabling and educating users through workshops and knowledge-sharing sessions.

Additional Information

We offer

• Competitive salary package
• Flexible working hours
• Opportunity to work from home
• Training and mentoring programs
• Ability to advance your technology skills
• Variety of projects with the cutting edge technologies at the core
• Private medical care and life insurance

Diversity and Inclusion Statement

We aim to recruit, develop and retain the most talented people we can find, from a range of backgrounds and cultures. Inclusivity and equality are cornerstones of our Mobica community and a big part of what makes us so brilliant to work with. Here, dedication and performance are valued and rewarded regardless of nationality, gender, age, religious beliefs or other personal characteristics. Here, diversity is celebrated and everyone belongs.

“The benefits of having a diverse workforce from different backgrounds, recruited and developed only on the basis of ability, is a core personal belief for me - so I join with other members of Mobica’s leadership in promoting a commitment to recognise equal opportunities and rights for our talented individuals. Every Mobican can expect to be treated with dignity and respect regardless of personal characteristics or beliefs.”

Gary Butters
CEO

Mobica | Be Extraordinary_

Join the visionaries - Be Extraordinary