Bi-lingual Account Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role: At Fiserv, we help financial institutions, businesses, and merchants move money and information with speed and confidence. As part of our account management team, this role supports merchant clients by serving as a primary point of contact for operational needs, service support, and account-related guidance. The Bi-lingual Account Manager works across internal teams to strengthen client relationships, resolve issues, support retention, and identify opportunities to improve the client experience.

What you’ll do:

• Manage a portfolio of merchant and mid-market clients as the primary operational contact for account support needs.
• Build client relationships through proactive outreach, regular communication, and follow-up on service needs.
• Support client retention and growth by partnering with internal teams to address account needs and route expansion opportunities.
• Respond to client inquiries related to pricing, account maintenance, funding, reconciliation, POS upgrades, and service escalations.
• Coordinate with internal departments to investigate, resolve, and monitor moderate to complex client issues through completion.
• Maintain accurate client records, account documentation, and communication history in CRM and related systems.
• Support onboarding, implementation, and activation activities for products and services.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

• 5+ years of experience in account management, client support, or relationship management.
• 5+ years of experience in resolving merchant account, funding, reconciliation, and service-related issues.
• 4+ years of experience using CRM platforms and case management tools to document client activity and track issue resolution.
• 4+ years of experience in Microsoft Office applications, including Excel, Outlook, and Word.
• 3+ years of experience supporting merchant services, payments, banking, or financial services products.
• 3+ years of experience in POS equipment support or payment processing operations.
• 3+ years of experience working in bilingual English and French business communications.
• 3+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• Bachelor’s degree or post-secondary education in business, commerce, or a related field.
• Experience supporting enterprise or large-scale merchant clients.
• Knowledge of card processing, prepaid solutions, check services, and alternative payment methods.
• Experience participating in cross-functional process improvement initiatives.
• Ability to manage client escalations and communicate updates to multiple stakeholders.

How you’ll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires the use of a computer and audio equipment.

Travel:

Approximately 0% travel off-site or to other office locations is expected.

Sponsorship:

Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

• Fuel Your Life wellness program with activities and rewards to support total well-being
• Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
• No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
• Recognition through Living Proof, with points redeemable for merchandise and gift cards
• Eight Employee Resource Groups to build connection and inclusion
• RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
• Comprehensive extended health care and vision benefits, plus dental coverage
• Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
• Company-paid Short-Term Disability and Long-Term Disability income protection
• Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

Note: Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents.

Salary Range:

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.