We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market.
With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, we have relied on technological innovation, digital evolution, and a customer-oriented approach.
We are committed to offering excellent financial services that give value to our trademarks, distributors, clients, collaborators, and all our community where we live and work.
Objetivo del Puesto
Administrar, desarrollar y automatizar los reportes operativos y estratégicos del área de Atención a Clientes y áreas relacionadas, garantizando la disponibilidad, confiabilidad y análisis de la información para la toma de decisiones. Responsable del seguimiento de KPIs, administración de reportes en sistemas como DWH entre otros , monitoreo de campañas, elaboración de scorecards y apoyo en iniciativas de mejora continua, automatización y auditorías.
- Licenciatura en Actuaría, Ingeniería Industrial, Sistemas, Tecnologías de la Información, Administración, Finanzas o carrera afín.
- Mínimo 2 años de experiencia en análisis de información, Business Intelligence, métricas operativas o reporteo.
- Experiencia en centros de contacto, atención a clientes o áreas operativas.
- Deseable experiencia en automatización de reportes y análisis de indicadores de desempeño.
- Power BI (Intermedio-Avanzado).
- SQL (Intermedio-Avanzado).
- Microsoft Excel Avanzado.
- Data Warehouse (DWH).
- Five9 o herramientas de Contact Center.
- Análisis y seguimiento de KPIs.
- Diseño y desarrollo de dashboards ejecutivos.
- Metodologías de mejora continua (Lean, Six Sigma).
- Inglés intermedio-avanzado
- Pensamiento analítico.
- Orientación a resultados.
- Atención al detalle.
- Planeación y organización.
- Comunicación efectiva.
- Resolución de problemas.
- Enfoque al cliente.
- Trabajo en equipo.
- Innovación y mejora continua.
- Toma de decisiones basada en datos.
Diversity allows us to employ people with different experiences, abilities and points of view, and that is what enhances our culture and brings us to the forefront among the top global companies.
At Daimler Financial Services, we value the diversity between our employees.
In order to enrich the culture, acknowledges the importance of including people with different points of view and lifestyles into our company. When we select our talent, we focus on abilities; we do not discriminate based on ethnicity, nationality, gender, race, age, disability, social condition, health, religion, immigrant status, opinions, sexual orientation, gender identity or gender expression, marital status, university or appearance. Diversity allows us to employ people with different experiences, abilities and points of view, and that is what enhances our culture and brings us to the forefront among the top global companies.
At Daimler Financial Services, we value the diversity between our employees.
In order to enrich the culture, acknowledges the importance of including people with different points of view and lifestyles into our company. When we select our talent, we focus on abilities; we do not discriminate based on ethnicity, nationality, gender, race, age, disability, social condition, health, religion, immigrant status, opinions, sexual orientation, gender identity or gender expression, marital status, university or appearance.
Additional Information
Skills Required
- Bachelor's degree in Actuarial Science, Industrial Engineering, Systems, IT, Administration, Finance or related
- Minimum 2 years experience in information analysis, Business Intelligence, operational metrics or reporting
- Experience in contact centers, customer service or operational areas
- Experience automating reports and analyzing performance indicators
- Power BI (Intermediate-Advanced)
- SQL (Intermediate-Advanced)
- Microsoft Excel Advanced
- Data Warehouse (DWH) knowledge
- Five9 or other contact center tools
- KPI analysis and monitoring; design and development of executive dashboards
- Continuous improvement methodologies (Lean, Six Sigma)
- English Intermediate-Advanced
- Soft skills: analytical thinking, results orientation, attention to detail, effective communication, problem solving, customer focus, teamwork
What We Do
Daimler Truck North America, a Daimler Truck AG company, is the largest heavy-duty truck manufacturer in North America and a leading producer of medium-duty trucks and specialized commercial vehicles. Headquartered in Portland, Oregon, Daimler Truck North America manufactures, sells and services several renowned commercial vehicle brands including Freightliner Trucks, Western Star Trucks, Thomas Built Buses, and Freightliner Custom Chassis. Through the company’s affiliates, Daimler Truck North America is also a leading provider of heavy-and medium-duty diesel engines and other components. The company’s strategic partners in the North American commercial vehicles market include Daimler Truck Financial, TravelCenters of America and Petro Truck Centers
