BH Administrative Assistant I

Assistance Plus is seeking a detail-oriented individual to join our team as a Behavioral Health Administrative Assistant I. This position will assist the Behavioral Health department with administrative support tasks.

This is a full time (40 hours per week) position, located at our Benton Office.

Duties include and are not limited to:

• Accepting and promptly processing referrals for DLS, Skills, DSP, adult case management, and children’s case management services as needed to assist the Referral Specialist
• Maintaining the referral spreadsheets for DLS/Skills/DSP/Children’s, and Adult Case Management as needed to assist the Referral Specialist
• Reviewing all paperwork for accuracy prior to updating certification in CareVoyant and/or giving to QA department
• Providing excellent customer service by responding within the current business day to all forms of communication such as: phone calls, voicemails, emails, etc.
• Informing Director of BH of any client complaints and reportable client incidents
• Following and remaining current with policies and protocols set forth by the Agency, Office of Adult Mental Health Services, Division of Licensing and Regulatory Services and MaineCare Benefits Manual
• Establishing and maintaining professional boundaries with clients
• Maintaining strict confidentiality of client and staff information
• Maintaining all requirements of the AMHI Consent Decree as it pertains to providing client services
• Providing coverage support for other Administrative Assistants
• Confirming qualifying diagnosis information and scanning into CareVoyant
• Tracking when documents have been completed and ensuring timely signatures before assigning tasks for clinical signature
• Following up with employees on pending due dates to prevent tardiness
• Processing incoming faxes and emailing/coding accordingly
• Keeping the SOP manual for administrative tasks for BH Programs up-to-date
• Sending daily Kepro downloads to all BH staff and supervisor of staff
• Scanning bi-directional forms in CareVoyant
• Scanning Initial/Annual Packets in CareVoyant
• Performing OPT tasks such as scheduling and processing referrals/paperwork as needed to assist the OPT Department
• Performing other duties as assigned

Position Requirements:

• Proof of vehicle insurance at $50K/$100K and a valid Maine driver’s license are required
• High school diploma or equivalent is required.
• Minimum of two years of previous office experience is preferred.
• Excellent verbal, written, interpersonal, communication, and presentation skills
• Must be 18 years of age or older
• Intermediate skill level with Microsoft 365, Word, Excel, and Teams
• Ability to maintain confidentiality
• High level of attention to detail

Benefits:

• Generous Earned Benefit Time
• Mileage reimbursement
• Working in a team-oriented environment
• 12 paid holidays per year
• Agency-paid life insurance in the amount of your annual salary with a max of $50K
• Agency-paid Short-Term Disability
• Medical, dental, and voluntary insurances
• 401K Retirement Plan
• Employee Assistance Program (EAP)

Assistance Plus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.