II. Job Summary
Serves as process compliance expert for the entire corporation for 4 key areas: Drug and Alcohol Testing Programs, Driver Qualification Files, Background Checks and I-9s. Performs duties at the professional level with all levels in the field. Reviews key areas for process knowledge, compliance, decision making on low level background checks, I-9 process issues. Collects and analyzes quarterly drug and alcohol data to follow up on missing information, compliance status, correct categorization of testing and other functions related to the management of the drug and alcohol testing program. Assists the Sr Manager, Employment Programs in ensuring that all facets of compliance are maintained.II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Review and grade first level background check issues on MVRs, Verification of Education / Employment and low level criminal activity.
- Conducts follow up on vendor issues.
- Responds to complex inquiries concerning transition activities in accordance with
established policies and procedures.
- Understands of federal, state and local laws related to their area of expertise.
- Communicates effectively with employees, managers and business leaders regarding issues that impact their respective area.
- Assists in training other team-members on topics related to their specific area of expertise.
- Creates documentation and files that comply to all legal, regulatory and business requirements.
- Preserves confidentiality of employee documentation and files (including medical and salary records).
- Apprises and escalates potential legal, risk, etc. concerns to the Leadership.
- Produces and provides reporting specific to their related their area of expertise, monitor, measure and act upon metrics/KPI’s
- Other ancillary duties may be assigned.
- Required: Working experience on ServiceNow, Advanced level computer skills in Microsoft Office (specifically Excel and PowerPoint)
III. Supervisory Responsibilities
This job has no supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Education: Bachelor’s Degree (accredited) in Human Resources, Business Administration or similar study
Experience: Three or more years of related work experience (in addition to education requirement)
B. Certificates, Licenses, Registrations or Other Requirements
None required
C. Other Knowledge, Skills or Abilities Required
- Excellent written and verbal communication skills.
- Excellent analytical and problem-solving skills.
- Excellent organizational skills and attention to detail.
- Strong working knowledge of HCM Applications (i.e. Oracle Cloud, PeopleSoft, etc.)
- Ability to multi-task and work efficiently in a fast pace environment
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Normal setting for this job is: office setting.
- Ability to work in shifts
Skills Required
- Bachelor's Degree in Human Resources, Business Administration or similar
- Three or more years of related work experience
- Working experience on ServiceNow
- Advanced level Microsoft Excel skills
- Advanced Microsoft PowerPoint skills
- Strong working knowledge of HCM applications (Oracle Cloud, PeopleSoft)
- Understanding of federal, state and local laws related to background checks, I-9s, and drug/alcohol testing
- Ability to preserve confidentiality of employee documentation
- Excellent written and verbal communication skills
- Excellent analytical and problem-solving skills
- Excellent organizational skills and attention to detail
- Ability to multi-task and work efficiently in a fast-paced environment
- Ability to work in shifts
What We Do
WM is North America's leading provider of integrated environmental solutions. We partner with our customers and communities to manage and reduce waste from collection to disposal while recovering valuable resources and creating clean, renewable energy. We are on a quest for environmental performance, a mission to maximize resource value, while minimizing – and even eliminating – environmental impact so that both our economy and our environment can thrive. WM tailors its services to meet the needs of each customer group and to ensure consistent, superior service at the local level. Headquartered in Houston, the company serves nearly 20 million municipal, commercial, industrial, and residential customers through a network of 367 collection operations, 355 transfer stations, 273 active landfill disposal sites, 16 waste-to-energy plants, 104 recycling plants, and 111 beneficial-use landfill gas projects.
