Nextep’s Benefits Specialists know the importance of arming people with knowledge and peace of mind. They build relationships with their clients through superior customer service and deep benefits knowledge. As the experts, our coordinators are benefit problem-solvers, giving clients the comfort of knowing they have chosen the right benefits for their employees. If you’re a people person and an expert multi-tasker with strong communication skills, this might be the position for you!
About the role:
- Our Benefit Specialists are responsible for building a relationship with our clients and helping them with their benefits questions.
- Serve as a primary point of contact for clients regarding benefits-related matters. Provide expert advice, guidance, and recommendations on benefit plan options, compliance, and cost-effective solutions.
- Collaborate with clients to facilitate smooth and successful open enrollment processes. Assist in developing communication materials and conducting educational sessions for employees.
- Stay updated on federal, state, and local laws governing employee benefits. Ensure compliance with regulations such as ERISA, ACA, HIPAA, and other relevant statutes.
- Being detail-oriented will come in handy, because you’ll be responsible for researching and resolving enrollment and billing discrepancies for your clients.
Requirements
About you:
- You have employee benefits experience with comprehensive benefit plans.
- You have a knack for customer service, and two to four years of experience to show it.
- You exhibit a high level of problem-solving skills and commitment to quality and client satisfaction.
- You have a high school diploma or equivalent.
Benefits
About benefits:
- 100% paid health, vision, and dental insurance for employees
- Up to 12 weeks of paid parental leave
- 401(k) matching
- Employer paid telehealth services, including mental health resources
About us:
Nextep has four values that you’ll find in our employees and our clients: people, transparency, entrepreneurial spirit, and celebrating success. Our people are the core of our business, so we believe in lifting them up, celebrating their accomplishments, and hiring great coworkers for them.
We are a Professional Employer Organization (PEO), we work hand-in-hand with small and mid-sized companies to provide HR services including payroll, benefits, human resources, risk & compliance, and more. Last but not least, Nextep is a certified Great Place To Work!
Skills Required
- Employee benefits experience with comprehensive benefit plans
- Two to four years of customer service experience
- Strong problem-solving skills
- Commitment to quality and client satisfaction
- High school diploma or equivalent
What We Do
Nextep is an industry-leading, IRS-certified Professional Employer Organization (PEO) that provides comprehensive human resources solutions to small and medium-sized businesses nationwide. Their services include payroll, benefits administration, risk management, and compliance support. Nextep also develops proprietary technology, such as the Elevate by Nextep mobile app, to streamline HR processes, empower employees, and provide business leaders with valuable data insights to help them manage their workforce effectively.
