Benefits Manager

• Position: Benefits Manager

• Position Summary: The Benefits Manager supports day-to-day operations of the Benefits Administration team, supervises and develops staff, manages workloads and service levels, serves as an escalation point for complex benefit and payroll issues, partners with Payroll, Accounting, and insurance carriers to resolve discrepancies, reviews complex benefit transactions, supports audits and reconciliations, maintains benefits documentation and procedures, and assists with process improvements and special projects to ensure accurate, timely, and compliant benefits administration and high-quality client and employee service.

• Essential Duties & Responsibilities:

• Assist senior leadership with managing day-to-day operations of the Benefits Administration team to ensure timely, accurate, and compliant benefit processing and service delivery.

• Provide direct supervision and support to Benefits Specialists and Senior Benefits Specialists, including coaching, guidance, and performance feedback.

• Monitor team workloads, Zoom/Client Space queue coverage, and case volumes to ensure service-level expectations are met.

• Serve as an escalation point, along with senior leadership, for complex employee and client benefit issues that may require advanced review or coordination.

• Review and approve complex benefit transactions, including qualifying life events (QLEs), payroll deduction corrections, arrears calculations, and manual enrollments.

• Support the team with hands-on assistance during peak periods, escalations, or staffing gaps as needed.

• Ensure benefit enrollments, payroll deductions, and employer contributions are processed accurately and in accordance with plan rules and company policies.

• Partner with Payroll and Billing & Recon to resolve benefit-related payroll discrepancies and deduction issues.

• Communicate directly with insurance carriers to resolve escalated plan or enrollment issues and support ongoing operations.

• Oversee audits of benefit enrollments and payroll deductions; ensure discrepancies are identified, documented, and resolved.

• Assist in the development, maintenance, and consistent application of benefits-related SOPs, FAQs, and process documentation.

• Identify process gaps, training needs, and opportunities for operational improvements; partner with leadership to implement solutions.

• Support client-facing teams by providing operational guidance and clarification on benefit administration processes.

• Participate in special projects and initiatives related to benefits administration as assigned.

• Note: Regular, on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement in activities that cannot be performed remotely without compromising security, efficiency, or effectiveness. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform essential functions.

• Marginal Functions:

• Build, maintain, and promote relationships with team members and peers across disciplines to ensure effective coordination of communications and services affecting clients.

• Attend webinars and training to stay up to date on best practices related to the company and department.

• Complete projects and other duties as assigned by supervisor.

• Knowledge, Skills & Abilities:

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and build positive working relationships.

• Strong time-management skills and the ability to prioritize effectively in a fast-paced environment.

• Demonstrated ability to collaborate with internal departments to support seamless operations and workflow coordination.

• Strong work ethic, commitment to teamwork, and contribution to a collaborative and supportive work environment.

• Sound decision-making abilities, including evaluating complex information and determining appropriate actions.

• Demonstrated ability to maintain strict confidentiality and handle sensitive information with professionalism and discretion.

• Proven leadership skills, including training, mentoring, and developing high-performing teams.

• High level of professionalism, reliability, and enthusiasm.

• Exceptional attention to detail and the ability to thoroughly review documents for quality and accuracy.

• Education & Experience:

• Associate's degree or equivalent combination of education, training, certifications, or 2–5 years of managerial group benefits experience preferred.

• Physical, Mental & Communication Demands:

• Physical Demands: Primarily sedentary work (sitting for extended periods) with frequent use of hands/fingers for computer use; occasional walking throughout the office; visual acuity to read/analyze data on screens and printed materials; minimal lifting (documents, light office supplies).

• Mental Demands: High attention to detail, problem-solving ability for client escalations, multitasking across projects and deadlines, decision-making on escalations, and stress management in client-facing situations.

• Communication Demands: Strong interpersonal skills to communicate with employees, managers, clients, and external vendors; cultural sensitivity when communicating with diverse backgrounds; clear written communication (emails, documentation); verbal communication for presentations and training; effective presentation skills for training sessions.

• Environmental Conditions: This position is performed in a professional office environment with regular computer use, standard office equipment, climate control, typical office lighting, and low to moderate noise; extended screen time and in-person collaboration are expected; minimal exposure to physical hazards.

• Disclaimer: This job description does not list every duty to be performed. Employees are required to follow other job-related instructions and perform other job-related duties requested by management. Management may add, revise, or delete information in this job description. Reasonable accommodation will be made for qualified individuals with disabilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

• Benefits (eligible for the position):

• Health Insurance: Medical, dental, and vision coverage

• Retirement Plan: 401(k) with company match

• Paid Time Off: PTO, holidays, parental leave, and sick leave as required by applicable state law

• Other Benefits: Life insurance, short-term disability, long-term disability, Employee Assistance Program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance. #Ns26

 

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