Benefits & Leave Coordinator - Temporary (4-6 Month Assignment)

Who We Are: 

At Synapse Health, we're streamlining the durable medical equipment (DME) process.  We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.  

Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.  

Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.  

What We Need:  

Synapse Health is seeking a Benefits & Leave Coordinator (Temporary, 4-6 Month Assignment) to join our People Operations team. The Benefits & Leave Coordinator will support the People Operations (POPS) team during a 4–6 month assignment, with a primary focus on benefits administration, leave of absence (LOA) coordination and HR operations. This role serves as a first point of contact for employees, managers and HR Business Partners, ensuring timely, accurate and compliant administration of employee benefits and leave programs while delivering an exceptional employee experience.

This is a full‑time temporary assignment expected to last approximately 4–6 months and is intended to provide additional support during a period of increased business need.

What You Will Do:  

Benefits Administration

• Serve as the first point of contact for employee questions regarding medical, dental, vision, life insurance, 401(k), and other benefit programs.
• Assist employees with benefit enrollments, qualifying life event changes, and general benefits administration.
• Support new hire benefits orientation and onboarding activities.
• Coordinate with benefit vendors and internal partners to resolve employee benefit issues.
• Own benefits offboarding in coordination with the benefits broker.
• Maintain accurate benefits records and documentation within the HRIS.
• Support benefits audits, reporting, and reconciliation activities as needed.

 Leave of Absence Administration

• Serve as the initial point of contact for employee, manager, and HR inquiries regarding leaves of absence and workplace accommodations.
• Partner closely with the third‑party leave administrator to monitor approvals, documentation, status changes, and resolve discrepancies.
• Communicate proactively with employees regarding leave timelines, documentation requirements, and return‑to‑work expectations.
• Coordinate return‑to‑work activities and ensure required documentation is received and processed.
• Process leave‑related transactions accurately within HRIS, payroll, and third‑party systems.
• Respond to inquiries regarding leave eligibility under company policies and applicable federal, state, and local leave laws.
• Explain leave procedures and policies while escalating complex cases as appropriate.
• Participate in recurring meetings with third‑party leave administrators to resolve outstanding issues.
• Support accommodation requests by coordinating documentation and communication with employees, managers, POPS, and third‑party administrators.
• Support special projects and continuous improvement efforts related to HR operations, benefits, and leave administration.

Leave Coordination & HR Operations

• Manage the HR shared inbox, triaging, responding, and forwarding inquiries to appropriate team members with accuracy and professionalism.
• Provide first‑line HR support by answering employee questions related to policies, processes, benefits, payroll, and general HR topics.
• Partner closely with Payroll to resolve employee pay issues, benefit deduction discrepancies, timekeeping questions, and leave‑related pay matters.
• Coordinate company‑paid leave benefits, including salary continuation, paid parental leave, company‑sponsored leave programs, and PTO/FTO.
• Ensure leave‑related pay, benefit deductions, and time‑off coding are accurately coordinated between HRIS, payroll, and third‑party administrators.
• Process and monitor leave‑related transactions to ensure employees receive the appropriate pay and benefits while on leave.
• Track leave durations, company‑paid benefit eligibility, and return‑to‑work dates, escalating issues as appropriate.
• Prepare reports, conduct audits, and maintain confidential employee records to support compliance and operational accuracy.
• Support onboarding and offboarding processes, including new hire setup, employee changes, and termination workflows.
• Assist with maintaining employee data integrity across HR systems and employee files.
• Support People Team initiatives, special projects, and continuous improvement efforts.

Note: These responsibilities reflect the general nature and scope of the role but are not exhaustive. Responsibilities may evolve to meet changing business needs. 

What You Have:   

At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include: 

• Associate’s or Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent experience.
• 2+ years of experience in HR, Benefits, Leave Administration, Payroll, or related administrative role.
• Experience supporting employee benefits or leave of absence programs.
• Working knowledge of FMLA, ADA, state leave laws, and other applicable employment regulations.
• Strong organizational skills and exceptional attention to detail.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities while maintaining confidentiality.
• Proficiency with Microsoft Office.

Preferred

• Experience working with third‑party leave or benefits administrators.
• Experience with Paylocity or similar HRIS/payroll systems.

What Sets You Apart:  

• Customer‑focused mindset
• Organization and attention to detail
• Strong written and verbal communication
• Problem‑solving and critical thinking
• Time management and prioritization
• Confidentiality and professionalism
• Collaboration and teamwork

Compensation: 

• This is a full-time temporary position (40 hours/week) lasting 4-6 months.
• Compensation is $22.70 - $28.37/hour, non-exempt.

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.